Website Mogo Uganda
Description
MOGO Uganda is hiring a Telesales Supervisor
Key Duties and Responsibilities:
- Oversee and manage a team of Telesales Agents to ensure achievement of team and individual sales targets and key performance indicators (KPIs).
- Monitor and evaluate agent performance, providing coaching, feedback, and training to enhance productivity, call quality, and customer satisfaction.
- Develop and implement telesales strategies to promote Mogo’s finance products and optimize lead conversion rates.
- Analyze sales data and pipeline reports to identify trends, opportunities, and areas for improvement, presenting actionable insights to management.
- Ensure accurate and timely documentation of customer interactions and sales activities in the ERP system by the team.
- Handle escalated customer inquiries, objections, or complaints, ensuring professional resolution and maintaining customer satisfaction.
- Foster a positive and motivating team environment, encouraging collaboration, adherence to
- Conduct regular team meetings and training sessions to improve product knowledge, sales techniques, and customer service skills.
- Collaborate with other departments to streamline processes and enhance the customer experience.
- Assist in the recruitment, onboarding, and training of new Telesales Agents.
- Ensure adherence to scripts, call protocols, and quality standards while tailoring approaches to meet customer needs.
Qualifications, Skills and Experience:
- Proven experience as a Telesales Agent or similar sales role, with at least 2-3 years in a supervisory or leadership position.
- Strong understanding of telesales techniques, lead management, and debt collection processes.
- Excellent leadership, coaching, and team management skills.
- Exceptional communication and interpersonal skills to engage with customers and motivate the team.
- Proficiency in ERP systems and sales performance tracking tools.
- Analytical mindset with the ability to interpret data and drive performance improvements.
- Knowledge of regulatory requirements and compliance in telesales and debt collection.
- Ability to work under pressure, meet deadlines, and achieve sales targets.
- Bachelor’s degree in Business, Marketing, or a related field (preferred).
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Telesales Supervisor”
