Majibu Africa
The Recovery Officer is responsible for recovering assets in cases of default or theft, working closely with law enforcement and Local Councils (LCs). This role involves developing recovery strategies, resolving customer payment issues, and maintaining detailed records. Experience in asset recovery and strong problem-solving skills are essential.
Key Responsibilities:
Asset Recovery:
Develop and implement strategies for recovering assets in cases of default or theft.
Coordinate and collaborate with local authorities, including law enforcement and Local Councils (LCs), for asset recovery.
Execute recovery operations efficiently and safely, ensuring minimal risk.
Customer Interaction:
Communicate with customers to address concerns and explain the recovery process.
Work with delinquent customers to resolve payment issues, aiming to avoid recovery procedures.
Provide guidance to customers on how to prevent future asset recovery situations.
Reporting and Documentation:
Maintain detailed records of all assets and recovery efforts.
Prepare regular reports on recovery operations and outcomes.
Document all recovery actions and customer interactions accurately.
Collaboration:
Work closely with the finance and customer service departments to identify and address potential recovery cases.
Collaborate with external partners, including law enforcement and recovery agencies, to ensure efficient asset retrieval.
Compliance and Security:
Ensure all recovery activities comply with company policies and legal regulations.
Maintain high standards of data security and customer privacy.
