Website Kampala Club Ltd
Description
Kampala Club Ltd is hiring a Head – Club Experience that supervises Bartenders and health club/spa attendants, fostering a culture of excellence, professionalism, and member satisfaction.
Reporting To: General Manager
Key Responsibilities
- Operational Management
- Oversee daily operations across all service areas, including bars, wellness amenities (gym, massage rooms, sauna, steam bath), and social spaces (lounge and games areas).
- Ensure all facilities are maintained to the highest standards, reflecting the club’s upscale environment.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency.
- Member Experience
- Develop and execute strategies to enhance member satisfaction at every touchpoint.
- Address member feedback and resolve issues promptly to maintain a welcoming and inclusive atmosphere.
- Monitor and analyze member usage patterns to identify opportunities for service improvement.
- Team Leadership
- Supervise, train, and mentor Bartenders and health club/spa attendants to uphold exceptional service standards.
- Conduct regular performance evaluations and provide constructive feedback to staff.
- Foster a positive and collaborative work environment.
- Quality Assurance
- Conduct regular inspections of facilities and services to ensure compliance with quality and safety standards.
- Implement feedback mechanisms to continuously improve service delivery.
- Monitor service delivery to ensure consistency in quality across all areas.
- Event Coordination
- Collaborate with other departments to plan and execute events that align with the club’s brand and member interests.
- Ensure seamless coordination of resources and staff for events.
- Budget and Resource Management
- Assist in preparing and managing budgets for service areas.
- Optimize resource allocation to ensure cost-effective operations without compromising quality.
- Reporting and Communication
- Provide regular updates to the General Manager on operational performance, member feedback, and staff development.
- Maintain clear communication channels with staff, members, and external stakeholders.
Qualifications and Skills
- Proven experience in hospitality or club management, with a focus on member services.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Attention to detail and a commitment to delivering high-quality service.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in using management software and tools.
