Hardware & IT Installation Technician – Jobs In Uganda

Duties and Responsibilities

• Support the recovery team on field tracking to recover from non-complaint clients and stolen bikes
• Align and assign the tracking devices with motorcycles in line with company guidelines.
• Install configure and maintain trackers
• Review of trackers that have gone offline
• Review trackers of all impounded bikes
• Remove tracking devices for finished loans.
• Install trackers for those that are lost from impounded bikes being resold to customers.
• Perform  hardware upgrades, repairs, and replacements as needed.
• Resolve hardware-related issues in a timely manner.
• Conduct routine maintenance checks to ensure the smooth functioning of the motorcycles.
• Collaborate with IT team members to ensure hardware and software compatibility and proper integration.
• Maintain an inventory of all hardware equipment and track any changes.
• Create and maintain documentation on hardware equipment installations, repairs, and maintenance.
• Adhere to all company policies and procedures related to hardware installation, maintenance, and security.
• Create sub-accounts and update login details in the system.
• Save bikes to different branches using details shared on the in-house spreadsheet.
• Renaming the device with the specific number plate and SIM card number.
• Monitor and provide support to the installation team on the user end by executing commands to see if they are effective or resetting devices with issues.
• Monitor device statuses and communicate to different personnel in case they need attention.
• Updating the in-house spreadsheet.
• Providing support to different staff members with the user-end platform.
• Perform any other duties assigned by your supervisor

The job holder requires the following specifications:

• Certificate in Automotive Mechanics or other related field
• At least 2(two) years of working experience or training in apprenticeship in hardware installation and maintenance, tracking system installation, management and security
• Knowledge and skills in the use of computerized diagnostic equipment
• Skills in tracking system installation, management and security

Person Specifications:

• Strong attention to detail and ability to follow instructions.
• Excellent communication skills(oral and written) and customer service skills.
• Ability to work independently and in a team environment under minimum supervision & under a tight deadline
• Patient in finding and fixing faults
• Very good physical strength and stamina
• Willingness to go out and work in all weathers in case of breakdowns
• May be required to work outside official work hours and be on call at all times

Qualified applicants should send via e-mail their complete applications with a cover letter, curriculum vitae, copies of academic credentials and contact information for 3 professional references

The HR & Administration Manager

Asaak Financial Services Ltd