Website Mogo Uganda
Description
MOGO Uganda is hiring a Field Sales Officer (Bodas)
Key Duties and Responsibilities:
- Achieve or exceed weekly, monthly, and yearly sales targets for Boda loans and related Mogo products.
- Conduct field visits to engage potential customers, promote Mogo’s finance products, and encourage purchases.
- Screen and enroll qualifying customers, ensuring compliance with company criteria and maintaining high portfolio quality. Explain product features, benefits, and loan terms to customers, tailoring pitches to meet their specific needs.
- Follow up on customer payment commitments to ensure timely loan repayments and minimize defaults.
- Maintain accurate and up-to-date records of sales activities, customer appointments, payment schedules, and complaints in the company’s ERP system.
- Address customer questions, concerns, and objections professionally, escalating complex issues to the Branch Manager or relevant departments as needed.
- Build and sustain long-lasting relationships with customers to drive satisfaction and repeat business.
- Monitor competitor products, market trends, and customer feedback to provide insights for improving Mogo’s offerings and sales processes.
- Adhere to company policies, procedures, and regulatory requirements in all sales and loan administration activities.
- Undertake any other tasks assigned by the Branch Manager.
Qualifications, Skills and Experience:
- Proven experience in field sales, customer engagement, or loan administration, preferably in the Boda or microfinance sector.
- Strong understanding of sales techniques, loan processes, and portfolio management.
- Excellent communication and interpersonal skills to build rapport with customers.
- Proficiency in using ERP systems or sales tracking tools for accurate record-keeping.
- Ability to analyze market trends and competitor offerings to enhance sales performance.
- Knowledge of regulatory requirements and compliance in sales and loan administration.
- Self-motivated, with the ability to work independently in the held and meet sales targets under pressure.
- High school diploma required; a degree or diploma in Business, Marketing, Finance, or a related field is a plus.
- Valid driver’s license or ability to travel within assigned areas (preferred).
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Field Sales Officer”
