ECOBANK UGANDA
Key Responsibilities
JOB DESCRIPTION
Customer Experience
Ensure minimum network downtime to provide uninterrupted banking
services to internal and external customers.
Act as the first point of contact for network-related escalations affecting
customer service.
Collaborate with service desk teams to ensure prompt resolution of
network-related tickets.
Continuously assess and improve the customer impact of infrastructure related decisions.
People Management
Support training and upskilling of junior IT support staff and interns on
network systems.
Promote knowledge sharing and team collaboration within the IT unit.
Encourage a high-performance culture by mentoring colleagues and
providing feedback to management on performance improvements.
Process Controls and Operational Performance
Maintain compliance with IT security policies, audit requirements, and
standard operating procedures.
Monitor network health and usage using network monitoring tools
Document changes and updates in infrastructure, ensuring adherence to
change management protocols.
Conduct routine preventative maintenance and vulnerability
assessments.
Business and Financial Performance
Optimize network performance to support core banking applications and
digital platforms with minimal resource expenditure.
Assist in budgeting and cost control for network-related expenditures
(hardware, licenses, services).
Contribute to business continuity planning and disaster recovery exercises
from a network perspective.
Recommend cost-effective infrastructure improvements aligned with
business needs.
Qualifications & Experience
Bachelor’s degree in Information Technology, Computer Science, or a
related field.
Cisco Certified Network Associate (CCNA) or higher preferred.
Minimum 3–5 years of experience in network support or administration in
the financial services sector.
Experience with routers, switches, firewalls, VPNs, and WAN technologies.
Familiarity with ITIL processes and enterprise security protocols.
Skills And Competencies
Strong problem-solving and analytical skills.
Excellent interpersonal and communication skills.
Ability to work under pressure and handle multiple priorities.
Sound understanding of cybersecurity fundamentals
Apply Before 05/12/2025, 08:00 PM
