Website Mogo Uganda
Description
Mogo Uganda is hiring a Customer Care Specialist
Key Responsibilities:
- Resolve customer inquiries, complaints, and loan application processes efficiently.
- Explain Mogo’s finance products and loan terms clearly to customers.
- Maintain accurate records of customer interactions in the ERP system.
- Follow up to ensure issue resolution and provide ongoing support.
- Build strong relationships to foster loyalty and repeat business.
- Identify upsell/cross-sell opportunities during interactions.
- Adhere to company policies, confidentiality, and regulatory requirements.
- Provide feedback on customer trends to improve service delivery.
Qualifications & Skills:
- Education: Bachelor’s degree (any discipline) from a recognized university.
- Experience:
- 3+ years in customer support (preferably in financial services, logbook, or consumer loans).
- Experience in direct sales or loan processing/disbursement.
- Skills:
- Excellent communication, interpersonal, and relationship-building skills.
- Proficiency in Microsoft Office and ERP systems.
- Emotional intelligence to handle high-pressure situations professionally.
- Integrity, multitasking ability, and proactive attitude
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careers@mogo.co.ug with the subject “Customer Care Specialist”
