Servicing & Transacting Officer – Jobs in Uganda at Standard Chartered Bank

Position: Servicing & Transacting Officer

Organization: Standard Chartered Bank

Location: Kampala, Uganda

Employment Type: Full-time

Industry: Banking

Application Deadline: 5th August 2025

About Standard Chartered Bank

Standard Chartered is a leading international bank, operating for over 170 years in the world’s most dynamic markets. We drive commerce and prosperity through our unique diversity and are committed to sustainable and inclusive growth. Our culture encourages innovation, integrity, and collaboration—creating an environment where everyone can thrive.

Job Overview

Standard Chartered Bank Uganda is seeking a proactive and detail-oriented Servicing & Transacting Officer to join its Retail and Wealth Banking Operations team. This role ensures seamless processing of debit card requests, accurate document management, and high-standard client servicing while complying with internal and regulatory requirements.

Key Responsibilities

1. Operational Duties

• Manage debit card issuance, reissuance, and updates to static customer data.
• Oversee dormant and unclaimed card processes in line with regulatory timelines.
• Ensure accurate handling, archiving, and retrieval of client and internal documents.
• Support additional operational and administrative tasks as directed.

2. Risk Management

• Implement strong operational controls to mitigate risks in client servicing.
• Address and escalate incidents in collaboration with risk and compliance teams.
• Work closely with Country and Regional Chief Operating Officers to minimize operational risk.
• Ensure all operations align with the bank’s Operational Risk Framework and Business Risk Management Standards.

3. Regulatory Compliance & Conduct

• Follow the Group’s Code of Conduct and promote ethical banking practices.
• Ensure full compliance with all internal policies and local banking regulations.
• Actively identify, escalate, and help resolve any compliance concerns.
• Embody Standard Chartered’s Conduct Principles: Fair Outcomes for Clients, Financial Crime Compliance, Effective Markets, and The Right Environment.

4. Key Stakeholders

• Branch Banking and Digital Sales Teams
• Digital Fulfilment & Product Management Teams (Deposits & Mortgages)
• Operations and Vendor Partners
• Risk & Compliance Departments

Required Skills and Experience

• Proficient in Microsoft Office (Excel, Word, PowerPoint) and data entry systems.
• Solid understanding of banking operations, customer service, and internal policies.
• Excellent communication and interpersonal skills for managing clients and teams.
• Strong attention to detail and analytical problem-solving abilities.
• Capable of handling pressure, multitasking, and resolving operational issues swiftly.
• Ability to recognize and escalate unusual or suspicious activities.

Minimum Qualifications

• Bachelor’s Degree in a business-related or finance field.
• Fluency in English is required.

Why Join Standard Chartered?

We value innovation, responsibility, and inclusive growth. Our employees are encouraged to challenge the status quo and build long-term careers with real purpose. When you join Standard Chartered, you gain access to:

• A competitive salary and benefits package aligned with our Fair Pay Charter.
• Medical insurance, life cover, and retirement savings plans.
• Generous leave policies including 20 weeks maternity, 3 days volunteer leave, and sabbaticals.
• Flexible work options and hybrid models combining office and remote work.
• Global learning platforms to upskill in leadership, resilience, digital innovation, and more.
• Wellbeing resources including mental health support, first-aiders, and employee assistance programs.
• An inclusive environment that embraces diversity and offers equal opportunities for all.

How to Apply

Are you ready to grow your career in a high-impact environment where you can make a difference? If yes, apply through the Standard Chartered official recruitment portal:

CLICK HERE TO APPLY

Deadline to Apply: 5th August 2025

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