About KCB Group

Sales Representative Officer Role Overview

Sales Representative Officer Key Responsibilities

• Client Acquisition & Retention: Proactively source new personal banking clients via referrals, networking events, community outreach, and targeted campaigns. Develop and nurture lasting relationships to minimize attrition and build trust.
• Cross‑Selling & Product Promotion: Understand client needs to recommend and cross‑sell KCB products—including savings, loans, debit/credit cards, mobile banking, insurance, and investment solutions. Achieve individual and team sales targets.
• Market Intelligence: Conduct regular market visits, competitor product analyses, and customer surveys to gather insights. Provide timely feedback to the sales and product teams to shape strategy and refine offerings.
• KYC & AML Compliance: Perform thorough Know‑Your‑Customer (KYC) and Anti‑Money Laundering (AML) due diligence for all new accounts. Ensure accurate documentation, risk profiling, and adherence to regulatory standards.
• Customer Service & Issue Resolution: Act as first point of contact for client inquiries and complaints. Escalate complex issues to appropriate units, track resolution, and follow up to guarantee customer satisfaction.
• Reporting & Administration: Maintain up‑to‑date records of client interactions, sales activities, and pipeline status in the CRM system. Prepare weekly and monthly sales reports, highlighting achievements and areas for improvement.
• Continuous Learning: Attend internal training sessions, e‑learning modules, and external workshops to deepen product knowledge, refine sales techniques, and stay current with industry trends.
• Team Collaboration: Partner with branch managers, operations, marketing, and credit teams to streamline account opening, loan approvals, and service delivery. Share best practices and mentor junior colleagues where appropriate.

Knowledge, Experience & Personal Competencies

• Educational Background: Bachelor’s degree in Business Administration, Finance, Marketing, or related field.
• Sales Experience: 6–12 months in sales or customer‑facing role (banking experience is an advantage).
• Product & Process Knowledge: Familiarity with banking products, account opening procedures, credit assessment, and financial statement interpretation.
• Technical Proficiency: Ability to use CRM software, scoring tools, and standard office applications (Word, Excel, Outlook).
• Regulatory Awareness: Strong understanding of KYC, AML, and risk management principles.
• Communication Skills: Excellent verbal and written communication, presentation, and negotiation abilities.
• Interpersonal Qualities: Organized, proactive, innovative, empathetic, persuasive, energetic, and culturally sensitive.
• Problem‑Solving: Analytical mindset with strong decision‑making skills and a results‑oriented attitude.
• Adaptability: Comfortable working under pressure, meeting tight deadlines, and thriving in a dynamic environment.

Sales Representative Officer Career Growth & Benefits

• Competitive Remuneration: Monthly stipend plus performance‑based incentives and commission structure.
• Professional Development: Access to accredited training programs, mentorship, and clear career progression paths within the Group.
• Health & Wellness: Medical insurance coverage, annual health checkups, and wellness programs.
• Work‑Life Balance: Flexible part‑time hours, with opportunities to transition to full‑time roles based on performance.
• Recognition & Rewards: Employee recognition programs, awards, and team‑building events.
• Inclusive Culture: Collaborative work environment that values diversity, equity, and inclusion.

Work Locations

1. Uganda Western Region: Plot 17 C, P.O. Box 1493, Mbarara
2. Uganda Eastern Region: Plot 45, P.O. Box 1989, Jinja & Plot 21 A, P.O. Box 925, Mbale
3. Uganda Northern Region: Plot 17, P.O. Box 591, Gulu
4. Uganda Mid‑Western Region: Plot 26, P.O. Box 428, Hoima
5. Uganda  Central Region: Plot 41, P.O. Box 230, Arua & Plot 7, P.O. Box 7399, Kampala

How to Apply

• Complete the online application form at the link below.
• Attach an up‑to‑date CV highlighting relevant sales or banking experience.
• Provide academic transcripts and professional certificates.
• Include contact information for two professional referees.