Relationship Manager-Jobs in Uganda

Relationship Manager

Full-Time | Location: Kampala, Uganda
Deadline: 5th July 2025

NCBA Bank Uganda is hiring a dynamic and results-oriented Relationship Manager to oversee and grow a portfolio of high-value clients. This role involves driving deposit mobilization, managing lending activities, ensuring exceptional service delivery, and maximizing profitability while maintaining prudent risk management practices.

Key Responsibilities:

Client Relationship Management

• Identify, cultivate, and manage strong business relationships with clients in the Institutional Banking segment.

• Serve as the primary point of contact for assigned clients to ensure exceptional customer experience and retention.

• Monitor all banking operations associated with client portfolios including deposit-taking, lending, and service delivery.

Business Development & Revenue Growth

• Drive the growth of the bank’s deposit book and meet set portfolio and income targets.

• Recruit, grow, and retain Institutional Banking customers to enhance business volumes.

• Generate new business opportunities and improve profitability across client portfolios.

• Ensure a diversified deposit base in line with ALCO guidelines and strategic objectives.

Reporting & Portfolio Performance

• Prepare periodic reports on client performance, deposit growth, and relationship status.

• Benchmark service delivery and customer experience with key industry players to enhance client satisfaction.

️ Credit & Risk Management

• Submit well-structured credit proposals for Institutional Banking clients requiring financing, in line with internal credit policies.

• Monitor and manage risks within the assigned portfolio by implementing sound risk management frameworks and controls.

• Ensure timely resolution of customer issues and maintain a 24-hour turnaround standard for query handling.

Qualifications & Experience:

Academic Requirements:

• Bachelor’s degree in a Business-related field is required.

• A Master’s degree in Business Administration (MBA) is an added advantage.

Professional Certifications (an added advantage):

• ACCA, CPA, CFA, or related professional qualifications.

Experience:

• Minimum of 5 years’ experience in commercial banking, with at least 3 years in customer relationship management or business development.

• Proven track record in sales and marketing of financial products.

• Strong knowledge of banking operations and institutional relationship management.

Key Competencies:

• Excellent interpersonal and negotiation skills

• Deep understanding of financial products and services

• Strong analytical and credit appraisal abilities

• Customer-centric mindset and proactive problem-solving skills

• Ability to work under pressure and deliver on targets

• High levels of integrity and professionalism

How to Apply:

Submit your application via the link below:
CLICK HERE TO APPLY

️ Deadline: 5th July 2025

About NCBA Bank Uganda

NCBA Bank Uganda is a leading financial institution that provides a full suite of banking solutions to individuals, SMEs, and corporate clients. We focus on delivering innovative financial products and building lasting relationships that drive growth for our clients and the country’s economy.