Receptionist-Apprentice Job – ABSA Bank | Jobs in Uganda

Receptionist-Apprentice Job – ABSA Bank | Jobs in Uganda

Position: Receptionist – Apprentice
Employment Type: Full-Time
Duty Station: Kampala, Uganda
Application Deadline: 10th August

About ABSA Bank Uganda

ABSA Bank Uganda is a leading financial institution that strives to deliver unmatched customer experiences and support talent development. As part of our commitment to excellent service, we are looking for a dynamic and professional Receptionist-Apprentice to join our team in Kampala.

Job Purpose

The Receptionist-Apprentice will be responsible for welcoming clients, managing incoming calls, handling client inquiries and complaints, and ensuring smooth operations at the front office. This is an excellent entry-level opportunity for individuals seeking a career in customer service and administrative support within the banking sector.

Key Responsibilities

Walk-in Customer Service

• Welcome and assist all walk-in clients with courtesy and professionalism.
• Deliver excellent service and guide clients to relevant departments where necessary.

Complaint Handling

• Gather and log customer complaints accurately in the bank’s complaint management system (BOC).
• Follow up on issues that can be resolved at the first point of contact.

Mail and Records Management

• Receive and register all hand-delivered documents and direct them to the appropriate mail center.
• Record and handle all incoming and outgoing courier items for traceability.
• Acknowledge and submit treasury bills into the treasury box every Wednesday.

Call Handling

• Answer all calls on the general bank lines professionally and promptly.
• Provide accurate information or transfer callers to the appropriate departments.

Facilities Management

• Coordinate with Facilities Management to ensure that the reception, waiting area, and meeting rooms are clean and orderly.
• Ensure air conditioners and lighting are well maintained and switched off at the end of each day.

Required Skills and Competencies

Technical Skills

• Excellent communication skills
• Strong interpersonal and organizational skills
• Problem-solving and decision-making ability
• Technical awareness and adaptability
• Ability to multitask and handle pressure

Behavioral Attributes

• Courteous and friendly personality
• High attention to detail
• Reliable and dependable
• Team player with a positive attitude
• Proactive and self-motivated
• Upholds integrity and professionalism

Minimum Qualifications

• Higher Certificate or Advanced National Certificate in Business, Commerce, or Management Studies.

Why Join ABSA?

• Be part of a trusted African bank with a strong reputation in the financial industry.
• Grow your career in a dynamic and inclusive work environment.
• Gain hands-on experience in customer service, operations, and office management.
• Work with a team of professionals committed to delivering excellent service.

How to Apply

If you're passionate about customer service and seeking to kickstart your career in banking, this is your chance. Click the link below to apply:

CLICK HERE TO APPLY

Application Deadline: 10th August

Only shortlisted candidates will be contacted. ABSA Bank is an equal opportunity employer committed to diversity and inclusion.