Premier Service Assistant Job at ABSA Bank Uganda | Jobs in Uganda

 

Premier Service Assistant Job at ABSA Bank Uganda | Jobs in Uganda

Location: Kampala, Uganda Industry: Banking Job Type: Full-time Company: ABSA Bank Uganda Deadline: 25 July 2025

Job Overview

ABSA Bank Uganda is seeking a dynamic and customer-focused Premier Service Assistant to join its team in Kampala. The role is responsible for driving business performance by acquiring new customers, enhancing existing customer relationships, and delivering top-tier customer service.

Key Responsibilities

Sales to Retail Banking Customers

• Participate in product campaigns and explain offerings to clients.
• Achieve and exceed personal and branch sales targets.
• Refer clients requiring specialist support to relevant departments.
• Build strong relationships with branch staff to generate referrals.
• Support the account opening and onboarding process.
• Conduct financial analysis for loans and communicate outcomes to clients.
• Follow up with clients post-account opening and loan approval.

Customer Service

• Resolve queries and complaints related to accounts, loans, and card services.
• Collaborate with internal service teams for timely resolutions.
• Notify customers of ready items like cheque books and loan approvals.
• Assist in directing walk-in customers during peak hours.

Branch Support

• Open and close tills in coordination with the Branch Manager or BOM.
• Authorize teller transactions exceeding their limits.
• Manage branch cash levels, restocking, and excess repatriation.
• Perform other branch-related duties as assigned.

Compliance and Operational Excellence

• Ensure accuracy and completeness of all documentation.
• Maintain high standards of KYC compliance and operational rigor.
• Escalate service delays or unresolved KYC issues promptly.
• Support risk management and internal audit processes.

Required Qualifications

• Further Education and Training Certificate (FETC) in Business, Commerce, or Management Studies.
• Prior experience in retail banking or customer service is an added advantage.

About ABSA Bank Uganda

ABSA Bank Uganda is a leading financial institution providing a wide range of personal and corporate banking services. The bank is known for innovation, customer excellence, and career development opportunities within the banking sector in Uganda and across Africa.

Application Process

To apply for this exciting opportunity, please click the link below: Click here to apply Deadline: 25 July 2025 Find more verified Jobs in Uganda at Uganda Jobs Network.