Online Collections Agents (7) in Kampala – Jobs in Uganda

Online Collections Agents (7) – Jobs in Uganda

Location: Kampala
Industry: IT / Financial Services
Job Type: Full-time
Employer: EBC
Salary: UGX 400,000 per month

EBC is recruiting seven Online Collections Agents to professionally manage borrowers and encourage timely loan repayment while maintaining positive customer relationships. This opportunity is ideal for candidates seeking practical and performance-driven Jobs in Uganda within fintech, microfinance, and digital credit environments.

Turn These Skills into Self-Employment Opportunities

The experience gained in this role can help you build independent income opportunities if you are not selected or later choose to work independently.

• Freelance Debt Recovery Services: Support SACCOs, SMEs, and microfinance institutions in managing overdue accounts on a commission basis.
• CRM Setup & Collection Automation: Help small lenders implement digital reminder systems using CRM tools and automated SMS platforms.
• Credit Control Outsourcing: Offer outsourced follow-up services for businesses that sell goods on credit.
• Financial Literacy Training: Provide community or online sessions educating borrowers on budgeting and repayment planning.
• Virtual Customer Support Services: Manage calls, chats, and email reminders for digital lenders and e-commerce businesses.

Strong negotiation skills, digital proficiency, and data analysis ability can position you as a valuable independent consultant in Uganda’s growing financial ecosystem.

Job Purpose

The Online Collections Agent will manage delinquent accounts using digital communication channels, negotiate repayment plans, ensure compliance with regulatory requirements, and contribute to reducing portfolio risk.

Key Duties and Responsibilities

1. Debt Collection and Account Management

• Contact customers through calls, emails, SMS, chat, and in-app notifications to remind or negotiate repayment of overdue loans.
• Track and manage delinquent accounts with consistent follow-up.
• Maintain accurate records of all collection activities in CRM or loan management systems.

2. Customer Communication and Negotiation

• Handle borrowers professionally while encouraging repayment.
• Negotiate structured payment plans within company policy.
• Educate customers about penalties, repayment options, and responsible borrowing.

3. Data Monitoring and Reporting

• Monitor repayment performance metrics.
• Prepare daily and weekly performance reports for management.
• Escalate high-risk accounts to supervisors or legal teams.
• Analyze repayment trends and provide recommendations to improve recovery rates.

4. Compliance and Risk Management

• Ensure all collection activities comply with financial regulations and data privacy laws.
• Protect customer confidentiality and adhere to internal security standards.
• Maintain ethical engagement standards to avoid reputational risks.

5. Collaboration and Process Improvement

• Work closely with credit risk, customer service, and legal teams.
• Provide feedback to improve loan products and onboarding processes.
• Support implementation of automated and AI-driven collection tools.

Qualifications and Experience

• Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, or Economics.
• Additional certification in credit management or customer relations is an added advantage.
• 1–3 years of experience in loan recovery, credit control, or customer service within fintech, microfinance, or banking.
• Experience using CRM or loan management systems such as Mambu, Salesforce, LendFoundry, or DebtCol is desirable.
• Excellent written and verbal communication skills.
• Strong negotiation ability with empathy and professionalism.
• Ability to analyze repayment data and make sound decisions.
• Comfortable using spreadsheets and digital tools.
• Strong organizational skills and attention to detail.
• Knowledge of financial regulations and fair collection practices.

How to Apply

Interested candidates should send their updated CV to:

Email: [email protected]
Subject Line: Online Collections Agent

Application Deadline: 13 February

Only shortlisted candidates will be contacted.

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