Online Collections Agents (7) – Jobs in Uganda

Location: Kampala
Industry: IT / Financial Services
Job Type: Full-time
Employer: EBC
Salary: UGX 400,000 per month

EBC is hiring seven Online Collections Agents in Kampala to professionally manage borrowers and encourage timely loan repayment while maintaining positive customer relationships. If you are looking for practical and growth-oriented Jobs in Uganda within fintech, credit control, or digital financial services, this opportunity offers valuable experience in loan recovery, negotiation, and compliance.

Turn These Skills into Self-Employment Opportunities

The competencies required for this position are highly marketable. Even if you are not selected, you can use these skills to build an independent income stream.

• Freelance Debt Recovery Services: Offer structured follow-up and repayment reminder services to SACCOs, microfinance institutions, and small businesses that sell on credit.
• Credit Control Outsourcing: Help SMEs design repayment tracking systems using spreadsheets or CRM tools and manage overdue accounts on their behalf.
• Customer Support Agency: Provide outsourced call, SMS, and email reminder services for e-commerce stores and digital lenders.
• Financial Literacy Coaching: Conduct online or community-based training sessions on responsible borrowing and budgeting.
• CRM Setup and Automation: Assist small lenders in implementing automated repayment reminders, chatbots, and predictive scoring tools.

With strong communication skills, negotiation ability, and digital proficiency, you can build a sustainable service-based business in Uganda’s growing financial ecosystem.

Job Purpose

The Online Collections Agent will manage delinquent accounts through digital channels while ensuring professionalism, compliance, and ethical conduct. The role requires strong negotiation skills, analytical ability, and confidence in handling customers while protecting the company’s financial interests.

Key Duties and Responsibilities

1. Debt Collection and Account Management

• Contact customers through calls, emails, SMS, chat platforms, and in-app notifications to remind them of overdue loan payments.
• Negotiate repayment schedules within approved company policies.
• Monitor and track delinquent accounts to ensure consistent follow-up.
• Maintain accurate records of all communication and collection efforts in CRM or loan management systems.

2. Customer Communication and Negotiation

• Handle borrowers professionally to encourage repayment while maintaining respectful engagement.
• Explain repayment options, penalties, and restructuring opportunities clearly.
• Promote financial awareness to reduce repeat defaults.

3. Data Monitoring and Reporting

• Track repayment performance metrics and meet assigned collection targets.
• Prepare daily and weekly performance reports for management review.
• Identify high-risk accounts and escalate appropriately to supervisors or legal teams.
• Analyze repayment trends and recommend improvements in strategy.

4. Compliance and Risk Management

• Ensure all collection practices comply with data privacy laws, consumer protection guidelines, and fair debt collection standards.
• Safeguard customer data confidentiality at all times.
• Follow ethical communication standards to protect the organization’s reputation.

5. Collaboration and Process Improvement

• Work closely with credit risk, customer service, and legal departments.
• Provide feedback to enhance loan products and onboarding processes.
• Support implementation of digital and AI-driven collection tools.

Qualifications and Experience

• Diploma or Bachelor’s degree in Finance, Accounting, Business Administration, or Economics.
• Additional certification in credit management or customer relations is an added advantage.
• 1 to 3 years of experience in loan recovery, credit control, or customer service within fintech, microfinance, or banking.
• Experience using CRM systems or loan management platforms such as Mambu, Salesforce, LendFoundry, or DebtCol is beneficial.
• Strong written and verbal communication skills.
• Confident negotiation ability with empathy and professionalism.
• Analytical skills to interpret repayment data and make informed decisions.
• Proficiency in spreadsheets and digital communication platforms.
• High level of organization and attention to detail.
• Understanding of financial regulations and data protection practices.

Career Growth Potential

This role offers exposure to digital finance operations, compliance frameworks, and data-driven performance management. Professionals in collections often progress to roles such as Credit Risk Analyst, Collections Supervisor, Compliance Officer, or Operations Manager within financial institutions.

The demand for structured loan recovery professionals continues to grow as digital lending expands across Uganda. Strong performers in this role can build long-term careers in fintech, banking, or microfinance sectors.

How to Apply

Interested candidates should send their updated CV to:

Email: [email protected]
Subject Line: Online Collections Agent

Application Deadline: 13th February

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