MTN Manager – MoMo Pay Formal – Best jobs in Uganda 2025

Job Opportunity: MTN Manager – MoMo Pay Formal- Job in Uganda

Location: Uganda
Department: Commercial Operations
Reports to: Senior Manager – MoMo Pay
Status: Trending Opportunity

About the MTN Manager – MoMo Pay Formal

MTN Uganda is seeking a strategic and results-oriented professional to lead the MoMo Pay Formal segment. This role is responsible for managing formal merchant acquisition and retention initiatives aligned with MTN Uganda’s overall commercial strategy. If you are passionate about digital payments, customer-centric innovation, and scalable growth, this is your opportunity to make an impact.

Core Purpose of MTN Manager – MoMo Pay Formal

To drive the growth and sustainability of the formal merchant segment by leading the design, acquisition, and retention strategies within the MoMo Pay platform, ensuring alignment with MTN Uganda’s broader commercial goals.

Key Responsibilities of  MTN Manager – MoMo Pay Formal

• Manage the MoMo Pay roadmap for the formal segment, both locally and across the Group (FINCO).

• Lead acquisition and retention strategies to increase Monthly Active Users (MAU30) and reduce churn.

• Develop and maintain strong partnerships with internal teams and third-party vendors to drive formal merchant growth.

• Design compelling value propositions for formal merchants that meet evolving customer expectations.

• Coordinate marketing campaigns and promotions to support business growth.

• Oversee key merchant processes (e.g., onboarding, liquidation) in alignment with targets and service-level agreements.

• Collaborate with customer service teams to address and resolve merchant complaints, implementing continuous improvement frameworks.

• Monitor product performance and pricing strategies to ensure cost-effectiveness, profitability, and product uptake.

• Use data-driven insights to inform product development, strategic planning, and sector-specific initiatives.

Qualifications

Education

• Bachelor’s degree in Business Management, Commerce, Information Technology, or a related field.

• Proficiency in Microsoft Office applications, particularly Advanced Excel and PowerPoint.

• Certification in Digital Finance or related areas is a strong advantage.

Experience

• Minimum of 5 years' experience in Sales, Marketing, Product Development, Customer Experience, or the FinTech industry.

• Prior experience in a payment systems organization is a plus.

• Proven track record in execution, supervision, and translating strategy into actionable plans.

Training

• Digital Money or Digital Finance Certification

• Project Management

• Advanced Excel and Analytical Skills

Core Competencies  of MTN Manager – MoMo Pay Formal

• Strong Sales and Marketing Acumen

• Effective Communication and Interpersonal Skills

• Proficient in Data Interpretation and Visualization

• Strategic Thinking with Operational Focus

Behavioral Qualities

• Results-driven and action-oriented

• Decisive with sound judgment

• Independent yet collaborative team player

• Strong customer focus

• Adaptable and open-minded

• Keen attention to detail

• Proactive awareness of market trends and changes

Important Notice

• Submission of false academic documents or certifications will result in criminal prosecution.

• Any form of canvassing will lead to automatic disqualification.

• If you do not hear from MTN Uganda within 14 days after the closing date, please consider your application unsuccessful.

• Female candidates are strongly encouraged to apply.

Want to Know More About MTN Uganda?

MTN Uganda is glad you asked! Please scroll to the end of this section to discover more about who we are, our mission, and what drives our success.

Appy Now