Medical Quality Assurance Officer – Jobs In Uganda

Medical Quality Assurance Officer

Position: Medical Quality Assurance Officer
Organization: Jubilee Insurance Uganda
Location: Kampala, Uganda
Job Type: Full-time

Jubilee Insurance Uganda, a leading insurance provider dedicated to delivering high-quality healthcare coverage, is seeking a Medical Quality Assurance Officer. This key role ensures the delivery of superior medical services to policyholders by overseeing medical quality standards, regulatory compliance, and claims accuracy.

If you are passionate about healthcare quality, medical audits, and patient-centered care, this opportunity is ideal for professionals looking to advance their career in medical and health insurance jobs in Uganda.

About Jubilee Insurance Uganda

Jubilee Insurance is a reputable provider of health, life, and general insurance services across East Africa. With a strong commitment to quality, compliance, and customer care, Jubilee Insurance ensures its policyholders receive timely and effective healthcare services. Working with Jubilee offers exposure to innovative healthcare solutions and opportunities for professional growth in Uganda’s insurance and healthcare sector.

Job Summary

The Medical Quality Assurance Officer will be responsible for:

• Planning, implementing, and monitoring medical quality assurance programs.

• Conducting medical audits and reviewing claims to ensure accuracy and compliance.

• Monitoring adherence to regulatory requirements and healthcare standards.

• Providing actionable insights to improve medical service quality and patient care outcomes.

This role reports to the Head of Medical Services/Quality Assurance and involves close collaboration with healthcare providers, insurance teams, and regulatory bodies.

Key Responsibilities

• Medical Quality Assurance & Compliance

  • Conduct audits of medical claims and healthcare provider performance.

  • Ensure adherence to healthcare regulations, clinical guidelines, and organizational policies.

  • Develop and implement strategies to enhance quality standards across medical service delivery.

• Data Analysis & Reporting

  • Analyze medical records and claims data to identify trends, gaps, and opportunities for improvement.

  • Prepare reports on medical quality performance and present findings to management.

  • Track metrics and KPIs for healthcare service quality and compliance.

• Program & Stakeholder Management

  • Coordinate with hospitals, clinics, and healthcare providers to ensure compliance with service level agreements.

  • Participate in designing quality improvement initiatives to enhance patient care.

  • Provide guidance and training to staff and stakeholders on medical quality assurance processes.

• Risk Management & Process Improvement

  • Identify potential risks in medical service delivery and propose mitigation strategies.

  • Support the implementation of corrective actions following medical audits or investigations.

  • Drive continuous improvement initiatives in medical quality and claims handling.

Required Qualifications & Skills

• Academic Qualifications:

  • Bachelor’s degree in Clinical Medicine and Surgery or a related healthcare field.

  • Additional certifications in medical quality assurance (e.g., Certified Professional in Healthcare Quality – CPHQ) are preferred.

• Experience:

  • Proven expertise in medical claims assessment, quality assurance, and clinical auditing.

  • Advanced skills in data analysis and reporting to monitor healthcare quality.

  • Experience with healthcare management software and tools.

• Key Competencies:

  • Strong leadership and program management skills.

  • Excellent communication and interpersonal abilities.

  • Analytical mindset to interpret medical data and drive evidence-based decisions.

  • Knowledge of healthcare regulations, medical best practices, and quality improvement methodologies.

  • Empathy and understanding of patient care needs and challenges.

Why Join Jubilee Insurance Uganda?

• Opportunity to work in healthcare and medical insurance leadership.

• Engage with cross-functional teams and healthcare providers across Uganda.

• Contribute to improving patient outcomes and healthcare service quality.

• Competitive work environment with professional development opportunities.

How to Apply

Interested candidates should send their CV and cover letter to:

[email protected]