Marketing Officer

Location: Kampala, Head Office

Industry: Marketing / Insurance

Job Type: Full-time

Reports To: Deputy Director Marketing

Deadline: 25th July 2025, 5:00 PM

Job Summary

NIC General is seeking a proactive and enthusiastic Marketing Officer to promote insurance products and services, grow revenue, support client retention, and enhance service delivery. The successful candidate will work closely with the marketing team to execute strategic initiatives and deliver customer-centric solutions in line with market trends.

Key Responsibilities

• Source and close leads for insurance products and services.
• Present NIC General’s products to prospective clients through meetings and presentations.
• Guide customers in completing proposal and claim forms accurately.
• Clearly explain insurance product terms, conditions, and benefits to clients.
• Collect and relay customer feedback to management for service improvement.
• Create and manage client records for retention and follow-up.
• Submit and analyze proposal forms; recommend risk assessments to underwriters.
• Attend weekly marketing meetings and present performance reports.
• Initiate renewal processes by reviewing expiring policies 120 days in advance.
• Schedule appointments with existing and potential clients.
• Support product development and refinement based on customer needs.
• Assist with business and marketing plan development and performance monitoring.
• Submit detailed monthly, quarterly, and annual sales reports.
• Provide feedback for enhancing customer experience and care services.
• Use internal systems efficiently to manage client and business information.
• Meet sales targets and budgets across different channels.
• Identify product improvement opportunities based on industry trends and competitors.
• Report weekly and monthly on business performance and market feedback.
• Respond to client inquiries and resolve issues promptly within SLA timelines.
• Ensure premium collections align with NIC's credit control policy.
• Undertake additional duties as assigned.

Qualifications & Experience

• Minimum of a Diploma in Marketing or related field from a recognized institution.
• Certificate of Proficiency in Insurance is required.
• At least 3 years of working experience in the insurance sector.

Skills & Competencies

• Strong verbal and written communication skills.
• Excellent report writing and analytical thinking skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and internet tools.
• Strong interpersonal and organizational skills.
• Ability to work independently under pressure and meet deadlines.
• High levels of customer service and problem-solving orientation.

Equal Opportunity

NIC General is an equal opportunity employer. All qualified individuals, regardless of gender, are encouraged to apply.

Application Process

If you meet the above qualifications and are ready to take on this challenge, submit your CV to:

[email protected]

Email Subject: Ref: Application for Marketing Officer

Application Deadline: Friday, 25th July 2025 at 5:00 PM

Only shortlisted candidates will be contacted.

About NIC General

NIC General is a wholly owned subsidiary of NIC Holdings Limited. Incorporated on 3rd March 2014, the company took over NIC’s general insurance portfolio following the Insurance (Amendment) Act, which required the separation of life and general insurance businesses. NIC General is committed to offering reliable and innovative insurance services across Uganda.

Find more marketing and insurance-related jobs in Uganda at Uganda Jobs Network.