Manager – Finance & Operations | MTN Uganda Jobs

Manager – Finance & Operations

Deadline to Apply: 04 July 2025 Location: Kampala, Uganda Employment Type: Full-Time Reports To: General Manager – Wholesale & Carrier Services Division: Wholesale & Carrier Services Vacancies: 1

About the Role

MTN Uganda is looking for an experienced and dynamic Manager – Finance & Operations to join its Wholesale & Carrier Services Division. This is a key leadership role responsible for managing financial performance, implementing robust credit control measures, optimizing pricing strategies, and enhancing the profitability of MTN’s fixed connectivity products. Ideal for professionals seeking finance jobs in Uganda, this role offers a unique opportunity to work with one of the country’s leading telecommunications providers. The position bridges finance, billing operations, and commercial strategy, with a strong emphasis on telecom billing systems, credit risk management, and postpaid revenue assurance.

Main Job Functions

1. Commercial Operations

• Develop and implement commercial strategies to grow market share and profitability in the Wholesale division.
• Lead and manage the supply chain process to ensure seamless product and service delivery to clients.
• Negotiate contracts with partners and clients, ensuring favorable financial and operational terms.
• Lead the sales forecasting process, aligning projections with service delivery capabilities.
• Set performance benchmarks for sales and operations teams to drive accountability and results.
• Coordinate with cross-functional teams to meet project timelines from product conception to launch.
• Ensure operational compliance with telecom industry standards, laws, and internal policies.
• Drive digital transformation by identifying opportunities for process improvement and automation.

2. Product and Pricing Strategy

• Define and implement fixed connectivity product pricing strategies aligned with MTN’s commercial goals.
• Conduct market intelligence and competitor analysis to maintain competitive pricing.
• Collaborate with the sales team to evaluate product performance and suggest pricing adjustments to improve take-up and profitability.
• Manage discount delegation approvals and ensure accurate tariff structures and documentation.
• Work closely with Legal, Revenue Assurance, and Regulatory teams to align pricing policies and records.
• Support innovation by building detailed business cases for new product offerings.

3. Business Analytics & Financial Planning

• Track and report on sales targets in line with MTN Uganda’s business objectives.
• Analyze customer behavior, churn rates, and channel profitability using data analytics tools.
• Develop actionable insights from customer databases to drive revenue growth and retention.
• Support the Finance Business Partner in preparing monthly performance and financial reports.
• Summarize credit management KPIs and recommend improvements to leadership.

4. Credit Control & Billing

• Oversee the collections process for fixed connectivity postpaid customers.
• Follow up on overdue accounts to reduce bad debt and ensure prompt payment recovery.
• Ensure accurate and timely billing for all postpaid customers.
• Prepare daily, weekly, and monthly aging reports for credit performance tracking.
• Resolve billing issues quickly and maintain strong client relationships.
• Monitor and report on revenue leakage risks and implement preventive measures.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, Accounting, or Business Administration with a major in Accounting.
• Postgraduate training or professional certifications (CPA, ACCA, CIMA) will be an added advantage.

Experience

• Minimum of 5 years’ experience in financial operations, telecom billing, or commercial finance.
• At least 3 years in a leadership or specialized finance role within telecom, IT, or utility sectors.
• Hands-on experience in managing revenue assurance, collections, and enterprise customer billing.
• Proficiency in financial systems, ERP tools, and data visualization platforms (e.g., SAP, Oracle, Power BI).

Key Competencies

• Strong commercial acumen with deep understanding of telecom products and pricing models.
• Analytical mindset with ability to interpret complex financial data and drive strategic decisions.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to lead multi-disciplinary teams and collaborate across departments.
• High integrity, attention to detail, and strong problem-solving abilities.

Why Join MTN Uganda?

MTN Uganda is not just a telecom operator — we are a digital-first company committed to transforming lives through technology. As a Manager – Finance & Operations, you will play a critical role in maintaining our financial health while shaping commercial strategies that drive national and regional growth. If you are looking for finance jobs in Uganda, telecom billing careers, or opportunities in corporate credit control, MTN offers the platform, tools, and growth potential to elevate your career.

How to Apply

If you meet the above requirements and are ready to lead with impact, we invite you to apply today. Application Deadline: 04 July 2025

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MTN Uganda is an equal opportunity employer. We value diversity and inclusion in our workforce.