Loan Consultant – Jobs In Uganda

Loan Consultant 

Job Title: Loan Consultant
Employment Type: Full-time
Industry: Finance / Microfinance
Location: Arua, Uganda
Organization: Unifi
Application Deadline: Open until filled
Work Station: On-site

Job Summary:

Unifi is looking for a Loan Consultant to join its dynamic and customer-focused team in Arua, Uganda. The ideal candidate will be responsible for guiding clients through the loan application process, offering exceptional customer service, and supporting the branch in achieving its financial goals.

If you are passionate about finance, customer service, and helping individuals achieve their financial goals, this is an excellent opportunity to advance your career in one of Uganda’s fast-growing fintech companies.

Whether you are starting out or seeking your next challenge in the loan and credit services sector, this position is ideal for those looking for Loan Consultant jobs in Uganda.

Key Responsibilities:

As a Loan Consultant, your duties will center around client interaction, loan processing, and branch support. You will be the first point of contact for customers and will play a key role in ensuring a smooth, efficient, and positive experience for every client.

Client Engagement:

• Welcome and assist clients with professionalism and friendliness, ensuring a high standard of customer service.

• Offer accurate and helpful information about Unifi’s loan products, promotions, and value-added services.

• Handle all client inquiries, ensuring they are resolved effectively and efficiently.

• Maintain strong, positive relationships with clients to encourage customer retention and satisfaction.

Loan Processing:

• Enter client data into the registration system, either manually or electronically, ensuring accuracy and completeness.

• Verify documentation submitted by clients, and advise applicants on any missing or additional required documents.

• Ensure all loans are properly documented, compliant, and fully processed within Unifi's credit policy framework.

• Maintain up-to-date knowledge of loan processing procedures and company guidelines.

Compliance & Confidentiality:

• Maintain strict client confidentiality and ensure all sensitive information is handled securely.

• Follow all policies and guidelines to ensure full compliance with Unifi’s credit policy, regulatory standards, and operational procedures.

• Ensure accurate cash handling, reporting, and reconciliation during loan disbursement or repayments.

Operational & Team Support:

• Assist the branch in meeting key performance indicators (KPIs) and operational targets.

• Proactively participate in marketing activities, brand awareness campaigns, and client acquisition efforts.

• Offer insights and feedback to improve loan services and customer satisfaction.

• Contribute to a positive workplace culture – help make Unifi a fun and rewarding place to work!

Qualifications, Skills & Experience:

Minimum Qualifications:

• A Diploma or Bachelor’s degree in Business Administration, Finance, Banking, Economics, or a related field.

• Proficiency in Microsoft Office applications (Word, Excel, and Outlook).

• Fluency in English is essential; knowledge of local languages in Arua and the surrounding region is an added advantage.

Experience:

• 1–2 years of experience in customer service, finance, banking, or microfinance is preferred.

• Previous experience in a loan officer, teller, or credit consultant role will be an added advantage.

Key Skills and Attributes:

• Strong interpersonal and communication skills.

• High level of accuracy, attention to detail, and organizational skills.

• Proven ability to handle client data with discretion and confidentiality.

• Ability to multitask and work under pressure in a fast-paced environment.

• Proactive, results-driven, and a strong team player.

Why Join Unifi?

Unifi is a leading and growing financial technology company (fintech) operating across several African countries. Our focus is to make credit accessible, simple, and transparent for all. Working at Unifi means you’ll be part of a team that values:

• Innovation and efficiency in delivering financial services.

• A culture that promotes teamwork, collaboration, and continuous learning.

• A mission to make a positive social and economic impact in Uganda and beyond.

At Unifi, your contributions will directly empower clients and communities by offering fair and reliable access to financial services. This is more than just a job – it's a chance to grow your career while helping others build their financial futures.

Location: Arua, Uganda

This opportunity is based in Arua, in the West Nile region of Uganda. Candidates residing in or willing to relocate to Arua are encouraged to apply. Unifi offers a welcoming and growth-oriented work environment in all its branches.

How to Apply:

Interested candidates who meet the qualifications and are eager to join an exciting and fast-paced fintech company can apply now.

CLICK HERE TO APPLY
(Or visit the Unifi Careers page to complete your online application.)

Note: Applications will be reviewed on a rolling basis. Early applicants will be given priority.

Explore More Jobs in Uganda

Are you looking for other exciting finance jobs in Uganda, or opportunities in customer service, microfinance, or branch operations? Visit Uganda Jobs Network for the latest verified job openings across Uganda.

About Unifi – Jobs in Uganda

Unifi Uganda is part of a Pan-African financial services company that is revolutionizing access to credit through technology, transparency, and tailored financial products. With operations in Uganda, Zambia, Kenya, South Africa, and other markets, Unifi is on a mission to simplify life and empower communities through accessible finance.

At Unifi, we believe in financial inclusion, accountability, and teamwork. Join our passionate, fast-growing team and make an impact.