KCB Bank in Uganda is hiring a Manager E-Channels
Description
Job Opportunity: Manager E-Channels
Location: Kampala, Uganda Industry: Banking Application Deadline: 3rd June 2025, 5:59 PM Employer: KCB Bank UgandaAbout the Role
KCB Bank Uganda is seeking an experienced professional to oversee the efficient management of Electronic Banking Operations. The role involves driving operational excellence, ensuring seamless service delivery across digital channels, and managing risk and compliance.Key Responsibilities
- Develop and enforce E-Banking policies and procedures
- Manage operations across digital channels like Mobile Banking, Online Banking, ATMs, Agency Banking, Card Services, etc.
- Identify and resolve service failures promptly
- Monitor and clear reconciliation items in settlements and transfer accounts
- Lead process improvement initiatives and manage risk exposure
- Ensure compliance with AML/CFT, KYC, and data privacy policies
- Manage team performance, training, and development
- Coordinate with service providers and validate invoices
- Control channel operations costs and prevent fraud or regulatory breaches
- Support company-wide projects and enhance customer experience through innovation
Qualifications & Experience
- Bachelor's Degree in Finance, Commerce, Economics, Statistics, or related field
- Certified banking qualification or Master's degree is an advantage
- Minimum 5 years’ experience with 2 in banking operations management
- Knowledge of card, ATM, mobile banking, and digital channel operations
- Familiarity with regulatory requirements and operational risk management
Skills & Attributes
- Strong leadership and interpersonal skills
- Ability to manage cross-functional relationships
- Effective verbal and written communication
- Analytical and problem-solving mindset
- High integrity and customer service orientation
- Ability to perform under pressure and meet tight deadlines
Why Join KCB Bank Uganda?
KCB Bank Uganda, part of the KCB Group since 2007, is licensed by the Bank of Uganda. We are committed to delivering innovative and inclusive banking solutions that empower individuals and businesses.Employment Type:
Full Time
Industry:
Banking
Interested in this job?
13 days left to apply
