Job Opportunity: Head – Content Management (12-Month Contract)

Job Opportunity: Head – Content Management (12-Month Contract)

Company: Mastercard Foundation Location: Any Mastercard Foundation office in Canada or Africa (Uganda, Kenya, Rwanda, Ghana, Senegal, Nigeria, Ethiopia)

Application Deadline: 31st July 2025

About the Role:

Mastercard Foundation is seeking a seasoned professional to fill the position of Head – Content Management on a 12-month contract. Reporting to the Director, Knowledge Management, this role will lead the development, implementation, and continuous enhancement of our Enterprise Content Management (ECM) ecosystem, with a strong focus on SharePoint Modern. This opportunity offers a chance to be part of a mission-driven foundation that drives social impact and transformative change. You will work closely with a cross-functional team that is passionate about knowledge equity, digital transformation, and organizational excellence.

Key Responsibilities – Ways You Can Contribute:

• Lead strategic planning and hands-on administration of SharePoint Online and related Microsoft 365 platforms.
• Design, implement, and optimize secure, scalable, and user-friendly enterprise content management (ECM) systems.
• Develop and maintain a consistent taxonomy, metadata structure, and search capabilities using the SharePoint term store.
• Ensure strong governance, compliance, and privacy practices through collaboration with IT and Cybersecurity teams.
• Manage content migration projects, site modernization, and deployment of new SharePoint features.
• Promote ECM adoption through training, user support, and change management strategies.
• Translate business requirements into technical solutions, guiding the design and architecture of content systems.
• Leverage analytics and feedback to continually improve user experience and system performance.
• Manage vendor and third-party relationships to enhance platform functionality and performance.
• Oversee the Foundation’s Records Management Program, including Microsoft Purview retention policies and archiving.

Who You Are:

• Hold a Bachelor’s degree in Knowledge Management, Information Science, Library Science, Computer Science, or related fields.
• 7+ years of progressive experience in enterprise content management, with significant experience as a SharePoint administrator.
• Possess certifications in SharePoint, Microsoft 365, Project Management, or Information Architecture (preferred).
• Demonstrated ability to design and deploy SharePoint Online site structures, permission models, metadata, and modern pages.
• Advanced knowledge of ECM principles, taxonomy development, and federated search optimization.
• Experience with governance, compliance, and cybersecurity as they relate to Microsoft 365 and ECM tools.
• Proven ability to lead cross-functional and geographically distributed teams.
• Excellent communication and stakeholder engagement skills to align digital solutions with business goals.
• Committed to knowledge equity, collaboration, and Mastercard Foundation’s core values.
• Culturally sensitive, adaptable, and professional with the highest level of integrity.

Why Join Mastercard Foundation?

Mastercard Foundation is a global organization committed to creating equal opportunities for youth and advancing inclusive education and financial systems in Africa. We believe in the power of knowledge to transform communities, and our teams work collaboratively to enable meaningful impact. As the Head of Content Management, you will contribute directly to the Foundation’s mission by ensuring our knowledge and digital infrastructure support strategic decision-making, transparency, and long-term growth. You’ll lead a critical transformation toward smarter, scalable knowledge systems that serve global teams working toward sustainable development goals.

How to Apply:

Interested and qualified candidates are encouraged to apply before 31st July 2025. Please ensure that your application includes an updated resume and a cover letter outlining your interest and experience relevant to the position. For more information and updates:

• Visit: www.mastercardfdn.org
• Follow Mastercard Foundation on Twitter: @MastercardFdn

Apply Now