IT Specialist – Kampala Marriott Hotel | Jobs in Uganda

IT Specialist (Pre-Opening) – Kampala Marriott Hotel | Jobs in Uganda

Organization: Kampala Marriott Hotel

Duty Station: Kampala

Employment Type: Full-Time

Job Category: Information Technology / Hospitality Support

Job Phase: Pre-Opening

Application Method: Online Application

Position Summary

Kampala Marriott Hotel is seeking a motivated and technically skilled IT Specialist (Pre-Opening) to support the establishment and day-to-day operation of information systems in a luxury hospitality environment. This role presents an excellent opportunity for professionals interested in technical Jobs in Uganda within a globally recognized hotel brand.

The IT Specialist will support hotel operations by maintaining computer systems, networks, servers, and peripheral equipment while ensuring secure, reliable, and efficient technology services for associates and guests. The role is hands-on and operational, requiring close collaboration with internal teams, vendors, and Marriott International information systems standards.

As a pre-opening role, the IT Specialist will play a key part in setting up technology infrastructure, supporting system testing, and ensuring operational readiness ahead of hotel opening.

Key Duties and Responsibilities

Information Systems and Technical Support

• Provide first-line technical support for computer software, hardware, internet access, and peripheral equipment.
• Communicate with other Information Systems personnel to troubleshoot and resolve system issues.
• Respond to system alerts and program error messages by diagnosing and correcting problems.
• Escalate major technical issues or defective equipment to approved vendors or technicians.
• Inspect, test, and diagnose computer systems to ensure optimal performance.

Network and Server Support

• Maintain and support hotel computer networks and connectivity infrastructure.
• Provide support for server systems and associated software.
• Perform regular system backups and ensure secure storage of backup media.
• Support network communications and troubleshoot connectivity issues.

Hardware, Software, and Systems Management

• Install, configure, and modify desktop computers, laptops, docking stations, and printers.
• Set up and modify workstations, including cabling and hardware connectivity.
• Maintain and upgrade hardware, software, and website technical architecture related to telecommunication connectivity.
• Ensure technology devices meet Marriott International standards.

User Account and Data Security Management

• Manage user accounts including creation, removal, and password resets.
• Ensure confidentiality, proper system access, and compliance with data protection standards.
• Educate users on procedures for securing Personal Identifiable Information.
• Secure computer rooms, backup tapes, and telephone systems.

Inventory and Asset Protection

• Maintain accurate inventory records for all technology devices.
• Protect company technology assets in line with hotel policies and procedures.
• Ensure equipment is properly labeled, tracked, and stored.

End-User Support and Training

• Provide timely and professional end-user support to hotel associates.
• Read technical manuals, consult users, and conduct diagnostics to resolve issues.
• Support users in understanding and effectively using hotel technology systems.

Operational Support

• Exchange technical information with other employees using electronic devices.
• Maintain positive working relationships across departments.
• Address guest service needs related to technology where applicable.
• Perform other reasonable duties as assigned by supervisors.

Physical Requirements

• Ability to move, lift, carry, push, or pull objects weighing up to 10 pounds without assistance.
• Ability to perform tasks requiring standing, walking, and equipment handling.

Preferred Qualifications

Education

• High school diploma or G.E.D. equivalent.

Experience

• At least one year of relevant experience in information technology support or a related role.
• Experience supporting hardware, software, and network systems is an advantage.

Supervisory Experience

• No supervisory experience is required.

Licenses and Certifications

• No specific license or certification is required.

Equal Opportunity Employer Statement

Marriott International is an equal opportunity employer. The company is committed to creating an inclusive environment where diverse backgrounds, talents, and experiences are valued. Employment decisions are made without regard to disability, veteran status, or any other protected status under applicable law.

About Marriott Hotels

Marriott Hotels continues to elevate the art of hospitality by combining innovation with comfort across its global portfolio. Associates help deliver the promise of Wonderful Hospitality. Always. by providing thoughtful and forward-thinking service.

As part of Marriott International, associates benefit from global career opportunities, professional development, and a supportive team environment where individuals are encouraged to perform at their best.

About JW Marriott

JW Marriott is part of Marriott International’s luxury portfolio, with more than one hundred properties worldwide. The brand places associates first, recognizing that exceptional guest experiences begin with engaged and supported employees.

JW Marriott offers an environment that supports personal growth, training, recognition, and holistic well-being. This commitment to associates is known as The JW Treatment.

How to Apply

Interested candidates are encouraged to apply online using the official application link below:

Click here to apply

Important Notes

• Only shortlisted candidates will be contacted.
• Applications must be submitted through the official recruitment platform.

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