Innovation and Client Solutions-Jobs in Uganda

EADLINE: 11th July 2025 (by 5:00 PM EAT)
Location: Kingdom Kampala, Uganda
Job Type: Full-time

Job Opportunity: Manager – Innovation and Client Solutions at I&M Bank Uganda

Are you a strategic thinker passionate about innovation, digital transformation, and customer-centric solutions in the financial sector? I&M Bank Uganda is seeking a Manager of Innovation and Client Solutions to lead the design and delivery of cutting-edge banking services tailored to meet the ever-evolving needs of clients.

This is a fantastic opportunity for experienced professionals looking to make a significant impact in one of Uganda’s fast-growing financial institutions.

About I&M Bank Uganda

Industry: Banking & Financial Services
Headquarters: Kingdom Kampala, Uganda
Company Website: I&M Bank Careers Portal

I&M Bank Uganda is a member of the I&M Group PLC, a leading banking group in East Africa. The bank provides a full suite of innovative commercial banking products and services that empower individuals, SMEs, and corporate clients. The bank prides itself on being customer-focused and digitally forward-thinking.

Position: Manager – Innovation & Client Solutions

Reports to: Head of Innovation, Business Integration & Client Solutions
Location: Kingdom Kampala

Key Responsibilities and Accountabilities

1. Innovation Strategy & Business Growth

• Develop and execute a bank-wide innovation strategy aligned with the digital transformation agenda.

• Identify and act on emerging trends, client insights, and opportunities for growth.

• Cultivate a culture of creativity and experimentation across departments.

• Lead the design, testing, and rollout of innovative banking solutions.

• Build and manage strategic partnerships with fintechs, vendors, and industry players.

• Drive enhancements in the digital customer experience across all channels.

2. Client-Centric Solution Development

• Engage directly with key clients to understand needs and pain points.

• Design tailored banking solutions that align with clients’ strategic goals.

• Monitor and integrate market feedback, analytics, and customer insights to enhance product offerings.

• Guide teams through ideation, prototyping, and full-scale solution implementation.

3. Stakeholder Engagement

• Collaborate with internal stakeholders (Product, IT, Marketing, Compliance, Business Development).

• Represent I&M Bank at industry forums, conferences, and innovation hubs.

• Work closely with the sales and relationship teams to present new digital solutions to clients.

• Act as a trusted advisor on innovation, digital banking, and customer experience.

4. Thought Leadership & Innovation Culture

• Lead cross-functional project teams in developing and launching new products or digital platforms.

• Conduct internal training and knowledge-sharing sessions.

• Champion an agile mindset and innovative culture throughout the bank.

5. Governance, Risk, and Compliance

• Evaluate risks tied to innovation including regulatory, reputational, and technical risks.

• Recommend and implement fraud prevention and control measures.

• Ensure all solutions meet compliance standards and governance frameworks.

6. Data Analytics & Performance Insights

• Use data and client analytics to discover product gaps, growth areas, and performance trends.

• Produce regular reports on project performance, client feedback, and innovation KPIs.

• Optimize solutions based on performance metrics and customer engagement.

Required Qualifications and Experience

Education:

• Bachelor’s degree in Business, Finance, Technology, or related field.

• Master’s degree (MBA or equivalent) preferred.

• Project management certifications (e.g., PMP, Agile) are an added advantage.

Experience:

• 5–7 years of experience in banking, fintech, or financial services.

• Proven track record in product development, innovation, or client solutions.

• Experience leading cross-functional teams and digital transformation projects.

• Knowledge of regulatory frameworks in Uganda’s financial sector.

Key Skills and Competencies

• Strong understanding of banking products and customer segments.

• Deep knowledge of emerging technologies (AI, Blockchain, Cloud, Open Banking).

• Excellent communication and stakeholder management skills.

• Analytical, data-driven approach with strong business acumen.

• Familiarity with customer journey mapping and digital experience design.

• Resilient, adaptable, and able to lead in a fast-paced innovation environment.

Personal Attributes

• Strategic and innovative thinker

• Passionate about delivering client value and improved experiences

• Strong leadership and team motivation skills

• Agile, resilient, and adaptable to change

• Highly committed to continuous learning and improvement

Why Join I&M Bank Uganda?

• Be part of a forward-thinking, innovative banking institution

• Drive high-impact digital transformation initiatives

• Collaborate with visionary leadership and regional experts

• Enjoy a culture that promotes innovation, agility, and customer satisfaction

How to Apply:

Qualified candidates are invited to submit their applications via the I&M Bank careers portal:

CLICK HERE TO APPLY

Deadline: 11th July 2025 by 5:00 PM

⚠️ Only shortlisted applicants will be contacted.

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