Front Desk Assistant – Norvik Hospital | Kampala – Jobs in Uganda
Description
Front Desk Assistant - Jobs in Uganda
Location: Kampala Department: Front Office Employment Type: Full-time Organization: Norvik HospitalJob Description
Norvik Hospital is seeking a Front Desk Assistant to serve as the first point of contact for patients and visitors. The role requires a highly organized, courteous, and professional individual to provide administrative and customer service support in a fast-paced hospital environment. This position plays a critical role in ensuring a welcoming, efficient, and smooth patient experience.Key Responsibilities
- Patient Reception & Assistance: Welcome patients and visitors, verify personal and insurance information, and support check-in processes.
- Appointment Management: Schedule, reschedule, or cancel appointments via phone or in person while ensuring seamless coordination.
- Administrative Support: Maintain patient records, manage documentation, and stock office supplies.
- Communication & Coordination: Liaise between patients, medical staff, and administration; send appointment reminders and follow-ups.
- Confidentiality Compliance: Ensure patient data is handled securely and in line with hospital policy.
- Emergency Handling: Remain calm in urgent situations and guide patients to appropriate emergency services or notify the medical team.
Required Skills and Attributes
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Proficiency in basic office software
- Attention to detail and accuracy
- Team player with a professional attitude
- Willingness to work day/night shifts
- Knowledge of medical claims (an advantage)
Qualifications and Experience
- Customer service experience in healthcare, retail, hospitality, or administration
- Experience in a receptionist or office assistant role preferred
- Familiarity with appointment scheduling and patient coordination is an asset
How to Apply
All interested candidates should submit their application letter and CV (combined in one PDF file) addressed to: The HR & Administrator Norvik Group P.O. Box 21034, Kampala Email your application to: [email protected] Deadline: 15th July 2025, before 5:00 PM Note: Hand-delivered applications will not be accepted.Employment Type:
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