Fleet & Customer Experience Associate – Jobs In Uganda

Fleet & Customer Experience Associate

Position: Fleet & Customer Experience Associate
Job Type: Full-time
Location: Kampala, Uganda

Autochek Uganda, a leading automotive technology company transforming the car financing and vehicle ownership experience across Africa, is looking for a highly motivated and detail-oriented Fleet & Customer Experience Associate. This role offers an exciting opportunity for individuals passionate about fleet management, customer service, and automotive technology to make a meaningful impact in the mobility industry.

Key Responsibilities

As a Fleet & Customer Experience Associate, you will play a central role in ensuring smooth fleet operations and delivering exceptional customer service. Your responsibilities will include:

• Managing and supporting daily fleet operations to ensure vehicles are well-maintained and efficiently utilized.

• Handling customer interactions with professionalism and ensuring customer satisfaction at all times.

• Utilizing CRM systems to manage client inquiries, monitor requests, and maintain accurate records.

• Generating reports and supporting data-driven decision-making for both fleet management and customer experience initiatives.

• Assisting in the development and implementation of standard operating procedures to improve operational efficiency.

• Collaborating with different teams to provide seamless customer experiences.

• Handling problem resolution with analytical thinking and proactive solutions.

Technical Skills & Competencies

The ideal candidate should possess the following:

• Strong organizational and process-focused skills with the ability to prioritize multiple tasks.

• Good analytical and problem-solving abilities.

• Proficiency in CRM systems for managing customer interactions effectively.

• Solid IT skills, including Microsoft Office (Word, Excel, and PowerPoint).

• Excellent communication and interpersonal skills.

• A customer-first mindset with the ability to build positive relationships.

Experience & Qualifications

• A minimum of 1 year of work experience in either fleet management or customer service roles.

• Diploma or Degree in Business Administration, Logistics, Transport Management, Customer Service, or related field is an added advantage.

• Knowledge of the automotive industry and fleet operations will be considered a plus.

Why Join Autochek Uganda?

• Be part of a fast-growing pan-African automotive technology company.

• Gain valuable experience in both fleet management and customer relationship management.

• Work in a dynamic environment where innovation and technology drive the future of mobility.

• Opportunities for career growth within the wider Autochek Africa network.

Application Process

Interested candidates should send their CV and Cover Letter to:

[email protected]