Field Collection Agents (8) in Kampala – Jobs in Uganda

Field Collection Agents (8) – Jobs in Uganda

Location: Kampala (Must be based in Eastern Uganda or willing to relocate)
Job Type: Full-time
Employer: EBC
Salary: UGX 600,000 per month

EBC is hiring eight Field Collection Agents responsible for conducting on-site visits to customers with overdue payments to recover outstanding installments and minimize company losses. If you are searching for practical, performance-driven Jobs in Uganda within financial services and loan recovery, this opportunity offers hands-on field experience and career growth.

Turn These Skills into Self-Employment Opportunities

The experience gained as a Field Collection Agent can help you build your own income-generating services if you are not selected or wish to operate independently.

• Freelance Field Recovery Services: Partner with SACCOs, microfinance institutions, and SMEs to recover overdue payments on commission.
• Asset Tracing Services: Offer lawful asset tracking and recovery support to businesses that provide credit-based products.
• Community Credit Monitoring: Help local lenders verify customer locations and conduct due diligence before loan approval.
• Financial Education Outreach: Organize community awareness sessions on responsible borrowing and repayment planning.
• Field Data Collection Services: Work with fintech startups conducting customer verification and field assessments.

With strong negotiation skills, local market knowledge, and professionalism, you can create sustainable field-based service opportunities.

Job Purpose

The Field Collection Agent will conduct physical visits to customers’ homes or business premises to recover overdue payments, retrieve company assets where necessary, and ensure compliance with legal and ethical debt collection standards.

Key Duties and Responsibilities

1. Field Visits and Recovery

• Conduct in-person visits to customers with overdue payments.
• Recover outstanding installments and minimize company losses.
• Verify customer information during field interactions.

2. Negotiation and Customer Engagement

• Engage customers to understand repayment challenges.
• Educate customers about penalties and repayment obligations.
• Negotiate structured payment plans within company guidelines.

3. Asset and Device Recovery

• Retrieve financed devices or collateral from defaulting customers.
• Follow approved company procedures during asset recovery.

4. Reporting and Documentation

• Maintain accurate records of field visits and customer discussions.
• Update repayment status in company systems.
• Submit daily activity and recovery reports to management.

5. Stakeholder and Authority Engagement

• Build working relationships with local authorities where necessary.
• Coordinate with police in cases involving fraud or prolonged default.

6. Compliance

• Ensure all collection activities comply with Ugandan laws and company policies.
• Maintain professionalism to protect the organization’s reputation.

Qualifications and Experience

• Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• 1–3 years of experience in loan collection, field recovery, or financial services.
• Prior experience in debt recovery is an added advantage.
• Willingness to travel within assigned regions, including Eastern Uganda.
• Strong verbal communication and negotiation skills.
• Ability to handle difficult customers professionally.
• Familiarity with local geography and community structures.
• Proficiency in local languages and basic English.
• Must be a Ugandan citizen.

Career Growth Potential

Field Collection Agents gain valuable experience in risk management, customer engagement, and asset protection. With strong performance, professionals can progress to roles such as Senior Recovery Officer, Regional Collections Supervisor, or Credit Operations Manager.

As digital lending expands across the country, skilled field recovery professionals remain essential in supporting sustainable financial services growth.

How to Apply

Interested candidates should send their updated CV to:

Email: [email protected]
Subject Line: Field Collection Agent

Application Deadline: 13th February

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