Customer Relationship Officers – Intern Jobs in Uganda | BRAC Uganda Bank Ltd

Employer: BRAC Uganda Bank Ltd

Duty Stations: West Nile Region, Northern Region, Central Region, Western Region, Eastern Region

Job Type: Full-Time Internship

Career Area: Customer Support, Client Relationship Management, Microfinance Sales

Reports To: Satellite Manager / Area Manager

Application Method: Apply by Email

Application Deadline: 12 January

Job Summary

BRAC Uganda Bank Ltd is recruiting Customer Relationship Officers – Intern to support client engagement and relationship management across multiple regions in Uganda. In this role, you will advise and sensitize prospective and existing clients on the bank’s loan products, while also cross-selling other financial products and services. You will guide clients through loan application processes, support basic financial literacy training, and participate in field-based loan appraisal activities. This is a practical opportunity for fresh graduates who want to build strong foundations in customer service, sales, field operations, and responsible lending practices.

Main Job Responsibilities

• Advise and sensitize prospective and existing clients on BRAC Uganda Bank Ltd loan products and cross-sell other financial products and services.
• Train clients in financial literacy and other relevant client education sessions to improve understanding of borrowing, saving, and responsible repayment.
• Guide clients to correctly fill in loan application forms and attach all required documents in line with the bank’s loan requirements.
• Conduct loan appraisals by undertaking field visits to loan applicants’ homes, agribusinesses, and the locations of property or securities to be pledged as collateral where required.
• Support daily loan disbursement activities for approved loans in line with set performance targets and operational procedures.
• Appraise loan applicants’ character and repayment willingness, review credit histories where applicable, and conduct reference checks.
• Monitor outstanding loans and track daily performance of the loan portfolio, escalating risks and follow-up actions through the reporting line.

Required Qualifications

• Diploma or Bachelor’s degree in any discipline.
• Strictly fresh graduates from university.
• Applicant should not be above 30 years of age.

Knowledge, Skills, and Competencies

• Strong written and verbal communication skills, with confidence in client engagement and presentations.
• Ability to convince and build trust with clients through clear explanations and professional conduct.
• Computer knowledge, especially Microsoft Office (MS Word and Excel).
• Integrity and ethical conduct, especially when handling client information and field processes.
• Ability to work under pressure and deliver results with minimum supervision.
• Willingness to work in the field, interact with diverse communities, and follow schedules across assigned areas.

Who Should Apply

This internship fits candidates who are people-centered, disciplined, and ready for field work. If you enjoy engaging clients, explaining services in simple language, and learning how lending works from application to follow-up, this role will build valuable experience. Candidates with interest in customer support, sales, microfinance, community engagement, and portfolio monitoring will benefit most.

How to Apply

Interested candidates should apply by email. Prepare the following documents and combine them into one PDF file:

• Application letter
• Curriculum Vitae (CV)
• Copies of relevant academic documents

Email Address: [email protected]
Email Subject Line: Use the job title exactly as the subject, for example: Customer Relationship Officers – Intern
Address the Application To: Head Human Resource, BRAC Uganda Bank Ltd

Important Notes for Applicants

• Submit your application as one PDF file. Sending separate attachments may affect shortlisting.
• Apply early to avoid last-minute delays caused by internet issues or file upload problems.
• Only shortlisted candidates will be contacted.
• Deadline clarity: The advert shows a deadline of 12 January, but the final line also mentions a different year. To avoid missing out, submit before 12 January and, if needed, confirm the deadline with the recruiting office using the official email address.

Practical Tips to Strengthen Your Application

• In your application letter, briefly highlight communication skills, willingness to work in the field, and interest in client relationship management.
• On your CV, include any exposure to sales, customer care, community work, SACCO activities, volunteering, or internship experience.
• Keep your PDF file clear and readable. Use a simple file name like: Customer_Relationship_Officer_Intern_Name.pdf.
• Show integrity and professionalism in your writing. Avoid exaggerated claims and focus on measurable strengths.