Customer Advisor – B&Q | Jobs in Uganda

Organization: B&Q

Duty Station: Central Region, Uganda

Employment Type: Full-Time

Job Category: Retail / Customer Service

Application Method: Online Application

About B&Q

B&Q is a well-established home improvement and DIY retail brand recognized for providing quality products, expert advice, and customer-focused service. The company serves customers across a wide range of home improvement needs, including building materials, tools, décor, garden products, and home maintenance solutions.

B&Q is committed to creating a positive shopping experience by empowering its teams with product knowledge, customer service skills, and opportunities for growth. This role presents an excellent opportunity for individuals seeking customer-facing Jobs in Uganda within a structured and supportive retail environment.

Position Overview

B&Q is seeking a motivated and customer-focused Customer Advisor to join its retail operations in the Central Region of Uganda. The Customer Advisor plays a key role in ensuring customers receive professional assistance, accurate product information, and a welcoming in-store experience.

The successful candidate will engage directly with customers, understand their needs, provide practical advice, and support sales while maintaining high standards of store presentation and operational efficiency. This role is ideal for individuals who enjoy working with people, solving problems, and contributing to a positive retail environment.

Key Duties and Responsibilities

Customer Service and Engagement

• Welcome customers warmly and create a positive first impression.
• Understand customer needs and provide clear, accurate, and helpful product advice.
• Guide customers through product selections to help them achieve their home improvement goals.
• Respond professionally to customer inquiries, concerns, and feedback.
• Resolve customer issues promptly or escalate them to supervisors when necessary.

Product Knowledge and Sales Support

• Maintain up-to-date knowledge of B&Q products, services, and promotions.
• Demonstrate product features and benefits clearly and confidently.
• Support sales targets by recommending suitable products and add-on solutions.
• Assist customers with product availability, pricing, and alternatives.

Store Operations and Merchandising

• Ensure shelves and displays are fully stocked, well-organized, and visually appealing.
• Maintain accurate pricing and signage throughout the store.
• Support stock replenishment and inventory checks as required.
• Ensure the sales floor is clean, safe, and compliant with store standards.

Teamwork and Collaboration

• Work closely with colleagues to ensure smooth daily store operations.
• Share product knowledge and best practices with team members.
• Support colleagues during busy periods to maintain service standards.

Health, Safety, and Compliance

• Adhere to health and safety guidelines to ensure a safe environment for customers and staff.
• Follow company policies, procedures, and retail compliance standards.
• Handle products and equipment responsibly to prevent accidents or damage.

Additional Responsibilities

• Participate in training sessions and development programs.
• Support promotional activities and seasonal campaigns.
• Perform any other duties assigned by store management.

Qualifications and Experience

Academic Qualifications

• Minimum of secondary education.
• Additional training in sales, customer service, or retail operations is an advantage.

Experience

• Previous experience in retail, sales, or customer service is desirable.
• Experience working in a fast-paced customer-facing environment is an added advantage.

Skills and Competencies

• Strong customer service and interpersonal skills.
• Clear verbal communication and active listening ability.
• Positive attitude and willingness to learn.
• Ability to work well as part of a team.
• Basic numeracy and problem-solving skills.
• Ability to stand for extended periods and perform light physical tasks.

Work Environment

The Customer Advisor role is based in a retail store environment that requires regular interaction with customers and colleagues. The role may involve working weekends, public holidays, and shifts depending on store operations.

B&Q provides a supportive and inclusive workplace where employees are encouraged to develop their skills and grow within the organization.

How to Apply

Interested candidates should apply online through the official B&Q careers website using the link below:

Application Link:
https://www.bandqcareers.com/job-search

Equal Opportunity Employer

B&Q is an equal opportunity employer. The company values diversity and inclusion and considers all qualified applicants without discrimination based on gender, age, disability, or other protected characteristics.

Important Notes

• Only shortlisted candidates will be contacted.
• Applications must be submitted through the official online recruitment platform.

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