Credit and Collection Manager-Jobs in Uganda

Deadline: 30th June 2025

Position: Credit and Collection Manager

Employment Type: Full-Time
Location: Kampala, Uganda
Industry: Finance / Telecommunications

Airtel Uganda is seeking a skilled and results-driven Credit and Collection Manager to manage customer credit relationships and ensure timely collections. This role is vital in minimizing bad debt, ensuring accurate invoicing, and maintaining strong customer engagement.

Key Responsibilities

Customer Engagement & Relationship Management

• Proactively engage customers via email, phone, and on-site visits to collect outstanding balances.

• Build strong relationships with clients to support both collections and future business opportunities.

• Communicate formal demand notices for overdue accounts and ensure prompt follow-ups.

Account Management & Compliance

• Ensure zero bad debt through advance billing and timely interventions.

• Minimize dunned accounts by educating and engaging customers early in the billing cycle.

• Facilitate timely account reconciliation and ensure accounts remain in good standing.

• Escalate chronic non-payers to the team leader and sales personnel when necessary.

Billing, Invoicing & Documentation

• Ensure accurate invoicing and delivery of statements to all assigned clients via email or in-person.

• Conduct and submit monthly invoice sampling and billing audits.

• Investigate and resolve billing queries and disputes, recommending credit or debit notes as needed.

• Implement timely corrective actions such as rebates, write-offs, and account adjustments.

Reporting & Data Analysis

• Monitor payment patterns of new clients and report anomalies to management.

• Submit regular reports including:

  • Bill sampling reports

  • Payment trend analyses

  • Write-off proposals

Qualifications & Experience

• Bachelor’s degree in Business Management or a related field.

• 2–4 years of experience in Credit Control, preferably in the telecom sector.

• Experience in emerging or developing markets is an added advantage.

✅ Key Competencies

• Strong interpersonal and relationship-building skills.

• Excellent verbal and written communication abilities.

• Confident and polite telephone manner with a customer-first mindset.

• Analytical thinker with a proactive approach to problem-solving.

• High ethical standards, self-driven, and performance-oriented.

• Business awareness and a results-focused mindset.

• Culturally adaptable and able to work in diverse teams.

How to Apply

Qualified and interested candidates are encouraged to apply online:
CLICK HERE TO APPLY

About Airtel Uganda

Airtel Uganda, launched in 1995, is a leader in telecommunications innovation and customer service. As part of Bharti Airtel Limited, with operations in 16 countries across Asia and Africa, Airtel Uganda is one of the country’s fastest-growing mobile operators—pioneering several "firsts" in the local telecom sector.

Airtel Uganda is an equal opportunity employer. Only shortlisted candidates will be contacted.