Call Centre Agents – Jobs In Uganda

Call Centre Agents 

Job Title: Call Centre Agent
Employment Type: Full-time
Industry: Customer Service / Finance
Location: Kampala, Uganda
Hiring Organization: Unifi Uganda
Application Deadline: Open until filled
Work Station: On-site

Job Summary:

Unifi Uganda is seeking enthusiastic and customer-centric Call Centre Agents to join our growing Customer Service Call Centre Team in Kampala. This role is ideal for individuals with excellent communication skills, a passion for problem-solving, and a desire to deliver exceptional service in a fast-paced, client-facing environment.

If you're looking for call centre jobs in Uganda, particularly in a reputable and expanding financial technology company, this is your chance to contribute meaningfully while building a fulfilling career.

Key Responsibilities:

As a Call Centre Agent, you will be the voice of Unifi, interacting with customers across various channels and ensuring their needs are met efficiently and professionally.

Customer Engagement:

• Answer incoming calls from existing and potential clients in a courteous and professional manner.

• Respond to customer queries, requests, and concerns in a timely and accurate manner.

• Offer product and service information, helping clients understand Unifi’s loan products and services.

• Assist customers with loan repayment schedules, account information, and general inquiries.

Problem Solving & Complaint Handling:

• Effectively manage and resolve customer complaints by investigating the issue and proposing appropriate solutions.

• Research and escalate unresolved issues to the relevant departments or supervisors.

• Track and resolve client issues using available systems and resources to ensure customer satisfaction.

Sales & Marketing Support:

• Market and promote Unifi Credit products to clients during interactions.

• Proactively encourage timely repayments of loans and manage client arrears through follow-up communication.

• Identify customer needs and suggest appropriate products and services to drive cross-selling and customer retention.

Administrative Duties:

• Accurately document call details, queries, and resolutions according to Unifi’s standard operating procedures.

• Log call activities, maintain call logs and submit accurate reports regularly.

• Route calls and inquiries to the appropriate departments for further handling.

• Process customer applications, such as employment verifications, data checks, and new employer information.

Team Collaboration & Brand Representation:

• Recognize and report client call trends and issues to the management team for improvement initiatives.

• Actively participate in brand awareness campaigns, marketing events, and outreach activities.

• Promote Unifi’s values and maintain thriving relationships with clients and internal stakeholders.

• Help make Unifi a fun, engaging, and collaborative workplace by contributing to team spirit and shared goals.

Qualifications, Skills & Experience:

Minimum Academic Requirements:

• A Diploma or Bachelor’s Degree in Business Administration, Marketing, Communications, Customer Service, or a related field.

Experience:

• At least 1 year of experience in a call centre, customer care, or sales support role is highly preferred.

• Previous experience in the finance, telecommunications, or microfinance sector is an added advantage.

Core Competencies:

• Strong verbal and written communication skills in English (other local languages are a plus).

• Excellent listening, problem-solving, and analytical skills.

• Ability to remain calm and professional under pressure, especially during high call volumes.

• Knowledge of call centre systems, CRM tools, or help desk software is an added advantage.

• Customer-oriented mindset with a positive attitude and high level of empathy.

Why Join Unifi Uganda?

Unifi is a fast-growing fintech company operating across Africa, committed to providing transparent and accessible credit services. At Unifi, we believe in people-first service, innovation, and inclusion. As a Call Centre Agent, you’ll be part of a mission-driven team dedicated to:

• Making financial services simple, accessible, and impactful.

• Empowering communities through financial inclusion.

• Building a supportive and vibrant workplace culture that rewards initiative and collaboration.

This role offers opportunities for growth, continuous training, and the chance to advance into leadership or specialized roles within our customer service, sales, or operations departments.

Location: Kampala, Uganda

This opportunity is based in Kampala, Uganda’s capital and commercial hub. Candidates residing in or near Kampala are encouraged to apply. The role is full-time and on-site, based at Unifi’s Kampala offices.

How to Apply:

If you’re passionate about customer experience, call centre operations, and want to join a forward-thinking company in the financial services industry:

CLICK HERE TO APPLY
(Or visit the official Unifi Careers page to submit your application online.)

Note: Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Explore More Customer Service Jobs in Uganda

Looking for other exciting customer service jobs in Uganda? Browse the latest verified job listings in Kampala, Arua, Gulu, and beyond on Uganda Jobs Network. Find full-time, part-time, and remote job opportunities across finance, telecom, and more.

About Unifi – Jobs in Uganda

Unifi Uganda is part of a leading Pan-African financial services group, delivering accessible credit products to thousands of customers across Uganda, South Africa, Kenya, Zambia, and other markets. Our mission is to simplify lives through transparent financial solutions powered by technology and human touch.

We believe in hiring people who care about making a difference—both for clients and for their teammates. Join us and be part of the future of finance in Africa.

Ready to provide world-class customer service? Apply now and start your journey with Unifi Uganda as a Call Centre Agent!