Business Process Analyst – Finance Trust Bank

Deadline: 23rd July 2025 Location: Kampala, Uganda Position: Full-time Industry: Banking Company: Finance Trust Bank

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About Finance Trust Bank

Finance Trust Bank is a fully licensed Tier 1 Commercial Bank headquartered in Kampala, Uganda. Established in 2013, the bank serves over 400,000 depositors and 37,000 borrowers through a network of 34 branches across the country. It provides inclusive financial services including savings, loans, current accounts, bill payments, and money transfers, targeting micro, small and medium enterprises, youth, and salary earners.

Job Summary

Finance Trust Bank is looking for a Business Process Analyst to join the Innovations & Automation Unit. The role focuses on analyzing, documenting, and optimizing business processes to support strategic automation and system implementation. Reports to: Manager, Innovations & Automation Duty Station: Head Office, Kampala

Key Responsibilities

1. Process Analysis and Improvement

• Identify inefficiencies and opportunities for process automation.
• Recommend solutions that align with the bank’s strategic goals.
• Support implementation with minimal disruption to operations.
• Collect post-implementation feedback and recommend improvements.

2. Requirements Gathering and Documentation

• Work with stakeholders to gather and document software requirements.
• Create use cases, process flows, and functional specifications.
• Validate documentation with IT, Risk, Cybersecurity, and end-users.

3. User Acceptance Testing (UAT)

• Plan and coordinate UAT with developers and end-users.
• Develop test scripts and acceptance criteria.
• Document results and manage resolution of issues.

4. Documentation of Developed Solutions

• Create and maintain user manuals and technical guides.
• Ensure documents are current and aligned with FTB standards.

5. User Training

• Train end-users and IT administrators on new systems.
• Develop FAQs, quick-reference guides, and support materials.

6. Other Duties

Perform additional responsibilities as assigned by the Manager, Innovations & Automation.

Qualifications and Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years’ experience in commercial front-line service delivery.
• Proficiency in Microsoft Office Suite.
• Strong data analysis skills and documentation experience.
• Service Management training is an added advantage.
• Social media management skills are desirable.
• Excellent communication, planning, and organization skills.
• Knowledge of complaint handling frameworks and customer service tools.

What We Offer

• Attractive salary and benefits package.
• Opportunity to work in a dynamic, fast-paced banking environment.
• Career growth and learning opportunities.

How to Apply

Interested and qualified candidates should send their applications addressed to: Head, Human Resource Finance Trust Bank TWED PLAZA, Plot 22B, Lumumba Avenue, Kampala, Uganda Applications must include:

• A cover letter
• A detailed CV with telephone and email contacts of three referees (including your most recent employer)
• Photocopies of academic testimonials

Application deadline: 23rd July 2025

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