Broker Relationship Manager Job at NIC General - Jobs in Uganda Broker Relationship Manager Job at NIC General - Jobs in Uganda

Broker Relationship Manager

Location: Kampala, Head Office Industry: Insurance Job Type: Contract Reports To: Deputy Director Marketing Deadline: 25th July 2025, 5:00 PM

Job Summary

NIC General is looking for an experienced and results-driven Broker Relationship Manager to grow our broker business, build long-term partnerships, and ensure service excellence. This role requires strong interpersonal skills, knowledge of insurance products, and the ability to drive business results through broker channels.

Key Responsibilities

• Develop and strengthen relationships with brokers by understanding their needs and offering consistent support.
• Identify opportunities for business growth and expand the broker network.
• Provide training and product education to brokers.
• Act as the liaison between the company and brokers to ensure efficient communication and issue resolution.
• Support brokers with policy issuance, claims, and daily queries.
• Monitor and evaluate broker performance, identifying areas for improvement.
• Coordinate with underwriters to provide a superior service proposition.
• Implement NIC General’s marketing strategy across all assigned brokers.
• Ensure adherence to service level agreements (SLAs) and improve response time.
• Compile and submit weekly, monthly, quarterly, and annual performance reports.
• Resolve complaints and broker issues promptly and professionally.
• Achieve set sales targets and contribute to company profitability.
• Perform other duties as assigned from time to time.

Goals and Objectives

• Ensure high levels of broker satisfaction through consistent service delivery.
• Increase business volumes and revenue through the broker network.
• Strengthen broker relationships and collaboration for long-term success.
• Achieve annual business acquisition targets through brokers.

Qualifications & Experience

• Bachelor’s Degree in Marketing or a related field from a recognized institution.
• Certificate of Proficiency in Insurance is an added advantage.
• Minimum of 5 years of relevant experience in a similar role.

Skills & Competencies

• Strong verbal and written communication skills.
• Ability to build rapport and trust with brokers and teams.
• Sound understanding of insurance products and market dynamics.
• Proven problem-solving and complaint resolution abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Internet).
• Strong data analysis and report writing skills.
• Excellent interpersonal and organizational skills.
• Emotional intelligence and team leadership experience.
• Ability to work independently and under pressure to meet deadlines.

Application Procedure

Interested candidates with the above qualifications should submit their resume via email to: [email protected] Subject line: Ref: Application for Broker Relationship Manager Deadline for application: Friday, 25th July 2025 at 5:00 PM Note: Only shortlisted candidates will be contacted. NIC General is an equal opportunity employer. All qualified individuals are encouraged to apply.

About NIC General

NIC General is a wholly owned subsidiary of NIC Holdings Limited. Established in March 2014, NIC General specializes in general insurance services. The company emerged following legal reforms requiring the separation of life and general insurance businesses in Uganda. Explore more management and insurance-related jobs in Uganda at Uganda Jobs Network.