Branch Manager Job Opportunity in Uganda – Cairo Bank Uganda

Branch Manager Job Opportunity in Uganda – Cairo Bank Uganda

:contentReference[oaicite:0]{index=0} is seeking a highly experienced and results-driven Branch Manager to provide leadership and overall oversight in achieving branch targets, driving business growth, delivering excellent customer service, and ensuring profitability.

The successful candidate will be responsible for branch performance across sales, operations, compliance, and people leadership while ensuring adherence to the Bank’s policies and regulatory requirements.

Position Details

• Job Title: Branch Manager
• Employment Type: Full-Time
• Sector: Banking
• Duty Station: Kampala

Role Overview

The Branch Manager will lead branch operations to achieve financial growth, strengthen customer relationships, ensure operational excellence, and build a high-performing team aligned with the Bank’s strategic objectives.

Key Duties and Responsibilities

Financial Growth and Business Development

• Drive financial growth, sales performance, business development, and branch profitability.
• Formulate and implement branch sales plans to increase new business and deepen relationships with existing customers.
• Develop and manage a branch growth strategy based on market potential, competitor activity, and customer insights.
• Collaborate with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales teams to maximize cross-selling opportunities.
• Support product reviews and development through structured market feedback in collaboration with relevant business units.
• Conduct continuous market intelligence to identify new opportunities, customer trends, regulatory changes, and government directives.

Customer Service Management

• Ensure branch service delivery meets expected Cairo Bank Uganda standards.
• Develop and maintain strong customer relationship management practices to enhance retention and value per customer.
• Ensure strict adherence to turnaround times (TATs) and high service delivery standards.
• Coordinate initiatives to gather customer feedback and recommend service improvements.

Operations, Risk, and Compliance

• Ensure full compliance with Bank policies, procedures, and operational guidelines.
• Ensure branch performance reports and statutory returns are timely and accurate.
• Ensure adherence to KYC and AML requirements with complete and accurate documentation.
• Manage operational risks to prevent losses arising from process failures.
• Ensure all fees and commissions due to the Bank are collected.
• Achieve a minimum “Satisfactory” audit rating through timely closure of audit exceptions.
• Work closely with the Head of Operations on audits, inspections, risk monitoring, and issue resolution.

Leadership and People Management

• Build, lead, and motivate a high-performing branch team.
• Set clear performance objectives and provide regular feedback through structured appraisal processes.
• Provide ongoing coaching, training, and guidance to support performance and professional growth.
• Promote open communication, teamwork, and effective change management.
• Identify skills gaps and support targeted training interventions.

Qualifications, Skills, and Experience

Education

• Bachelor’s degree in a relevant discipline.
• Professional banking qualification or MBA is an added advantage.

Experience

• At least 5 years’ experience in a similar role within the banking industry.

Skills and Competencies

• Strong leadership and people management skills.
• Proven selling and business development capabilities.
• Excellent interpersonal, relationship management, and networking skills.
• Strong planning and organizational skills with attention to detail.
• Ability to work collaboratively as a team player.

How to Apply

Interested candidates should submit their application letter and Curriculum Vitae by email to:

Email: [email protected]

Application Deadline: Tuesday, 23rd January

Note: Only shortlisted candidates will be contacted.