Associate Product Manager (User Research Focus)-Jobs in Uganda

JOB DEADLINE: 10th July 2025
LOCATION: Kampala, Uganda
EMPLOYER: FIDO
POSITION: Associate Product Manager (User Research Focus)
JOB TYPE: Full-Time

Join FIDO as an Associate Product Manager – User Research Focus (Full-Time Role in Kampala, Uganda)

Are you passionate about creating world-class digital experiences based on real user insights? Are you ready to shape the future of financial inclusion in Africa while growing your career in product management? FIDO, a trailblazer in digital finance, is hiring an Associate Product Manager (APM) with a focus on User Research to join its dynamic and innovative team in Kampala, Uganda.

This opportunity is perfect for professionals who are eager to understand user behavior, dig deep into qualitative and quantitative insights, and help build products that users truly love. If you're looking for Associate Product Manager jobs in Uganda, user research opportunities, or roles in fintech product development, this job is tailor-made for you.

About FIDO – Empowering Financial Freedom Across Africa

FIDO is at the forefront of fintech innovation in Africa. Our mission is to empower millions across Ghana and Uganda by providing accessible, inclusive, and user-centric financial solutions. Whether it's building credit, getting instant loans, making smart investments, or accessing affordable insurance, FIDO is reshaping how Africans interact with money. We’re driving financial inclusion through technology—no paperwork, no hidden fees, just fast, secure financial services.

With a fast-growing presence in Kampala and beyond, FIDO is creating a future where everyone has equal opportunity to achieve their financial goals.

Your Role: Associate Product Manager (User Research Focus)

As an Associate Product Manager (User Research Focus), you’ll work closely with cross-functional teams—Product Managers, Designers, Engineers, and Customer Support—to ensure product decisions are deeply rooted in real customer needs. You’ll serve as a voice of the user within the company and support product development through rigorous research and insight gathering.

This is more than just a research role—it’s a stepping stone to a full Product Manager position. You'll gain hands-on experience in shaping product features, roadmaps, and user experience for a leading African fintech product.

Key Responsibilities

✅ Conduct in-depth user interviews, shadow customer support interactions, and gather qualitative insights on user behavior.
✅ Translate complex user feedback into actionable product insights.
✅ Partner with Product Managers and UX Designers to define and validate product features.
✅ Develop and maintain research documentation that helps align teams on user needs.
✅ Help define and shape product requirements that directly respond to user pain points.
✅ Monitor key product performance indicators (KPIs) and identify areas for improvement.
✅ Facilitate usability testing, prototype feedback sessions, and A/B testing initiatives.
✅ Stay informed about industry trends, user experience best practices, and market dynamics in Uganda and across Africa.
✅ Support go-to-market strategies, ensuring they are backed by user research.

What We’re Looking For

If you meet the following qualifications and are eager to make a difference, we want to hear from you:

Minimum of 3 years of experience in product management, user research, UX design, or related fields.
Strong analytical skills and a genuine passion for understanding and advocating for users.
Experience with user research methodologies, including surveys, interviews, usability testing, and ethnographic research.
Ability to clearly communicate research findings to technical and non-technical stakeholders.
Skilled in breaking down complex problems and recommending data-informed solutions.
Experience working in fast-paced product development teams using agile methodologies.
Background in financial services, mobile app development, or emerging markets is a plus.
Excellent written and verbal communication skills.

Why Work With FIDO?

Impact-driven mission: Help millions access fair and inclusive financial services in Uganda and Ghana.
Career growth: This role is a stepping stone to becoming a full Product Manager.
Team culture: Join a diverse, collaborative, and supportive work environment.
Product at scale: Influence key decisions on a product used by thousands every day.
Innovation-focused: Work in a company that embraces experimentation and continuous improvement.

Keywords

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How to Apply

If you're excited to be part of a mission-driven fintech team in Uganda, don’t miss this chance!

CLICK HERE TO APPLY NOW

Deadline for applications: 10th July 2025
Work Station: Kampala, Uganda

FIDO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.