Applications Support Officer Job Opportunity in Uganda – Ecobank Uganda

Applications Support Officer Job Opportunity in Uganda – Ecobank Uganda

:contentReference[oaicite:0]{index=0} is seeking a highly skilled and technically driven Applications Support Officer to manage, support, and optimize core banking and non-core banking applications while driving automation, system reliability, and operational efficiency.

The role focuses on application support, database administration, automation, system integration, and user support in line with the Bank’s operational, security, and compliance standards.

Position Details

• Job Title: Applications Support Officer
• Employment Type: Full-Time
• Duty Station: Kampala

Role Overview

The Applications Support Officer will ensure optimal performance of core and non-core banking applications, support automation initiatives, maintain system integrity, and provide high-quality application support services to users in line with agreed service levels.

Key Duties and Responsibilities

Application Management and Support

• Manage and support Core Banking Applications (CBA) and non-CBA systems to ensure optimal performance and availability.
• Develop, maintain, and regularly update operational documentation for supported applications.
• Perform system administration tasks including software installation, configuration, tuning, and performance monitoring.
• Administer and optimize Oracle and SQL databases.
• Perform complex queries for troubleshooting, reporting, and automation.

Programming and In-House Tools Development

• Design, write, test, and maintain code for in-house automation and application support tools.
• Develop and deploy custom software solutions to improve operational efficiency.
• Manage and enhance existing in-house tools to ensure reliability and alignment with business needs.

Automation and Process Improvement

• Lead automation initiatives using Robotic Process Automation (RPA) tools.
• Identify manual processes suitable for automation and develop scalable solutions.
• Collaborate with cross-functional teams to integrate automation workflows with existing systems.

System Maintenance and Security

• Conduct routine system maintenance including backups, restorations, and disaster recovery testing.
• Monitor system health and proactively resolve potential issues.
• Ensure strict adherence to security protocols to protect systems and data.

Interface and Integration Management

• Supervise development and maintenance of interfaces between Core Banking Applications and third-party systems.
• Ensure robust integration, data consistency, and secure storage of end-of-day reports.

User Support and Training

• Provide timely and effective application support in line with SLA requirements.
• Develop and conduct user training to improve application usage and efficiency.
• Manage service desk operations and resolve escalated incidents.

Compliance, Documentation, and Service Levels

• Ensure compliance with internal policies, country regulations, and Ecobank Group standards.
• Prepare documentation and evidence for audits and compliance reviews.
• Maintain records of software licenses, service contracts, and maintenance agreements.
• Manage and monitor license, maintenance, and service level contracts.

Experience and Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Technical Experience

• Proven experience in Oracle and SQL database administration and advanced querying.
• Strong programming skills, preferably in Python, Java, SQL, or equivalent.
• Hands-on experience with Robotic Process Automation (RPA) tools.
• Experience developing and maintaining in-house tools and automation solutions.

Skills, Capabilities, and Personal Attributes

• Strong analytical and problem-solving skills.
• Passion for programming, automation, and continuous improvement.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks, work under pressure, and meet deadlines.
• Collaborative team player with leadership potential.
• High integrity with a strong focus on security and compliance.

How to Apply

Interested and qualified candidates should apply online using the link below:

https://fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1004/job/1199

Note: Only shortlisted candidates will be contacted.