Administrative Officer – Jobs In Uganda

Administrative Officer

Location: Kampala, Uganda
Position: Full-time
Deadline: [Insert deadline here]

AAR Healthcare Uganda is seeking to recruit a professional, reliable, and customer-focused Administrative Officer to join its team. This role is ideal for someone passionate about delivering excellent customer care and administrative support within a busy healthcare environment.

If you are looking for administrative jobs in Uganda or are keen to grow your career in the health sector, this opportunity at AAR Healthcare offers a chance to contribute to a respected brand known for its quality medical services across Uganda.

About AAR Healthcare Uganda

AAR Healthcare Uganda is one of the leading medical service providers in the country, offering world-class outpatient healthcare services. With a focus on professionalism, patient-centered care, and innovation, AAR continues to set the standard in healthcare delivery.

As the organization grows, it recognizes the importance of maintaining strong front-office and administrative systems. The Administrative Officer role is a critical position, ensuring that clients, patients, and visitors experience exceptional customer service and administrative efficiency right from their first point of contact.

Job Purpose

The Administrative Officer will serve as the company’s first point of contact with clients and visitors. The role involves welcoming patients, verifying membership validity, managing client inquiries, processing payments, booking appointments, and ensuring smooth reception operations.

This role requires someone who is organized, professional, and able to multi-task while maintaining a high level of customer care.

Key Duties and Responsibilities

• Warmly welcome all members and visitors, providing a positive first impression of AAR Healthcare.

• Verify the validity of clients’ memberships before treatment and inform clients of payment requirements if membership is invalid.

• Provide accurate and timely information to clients regarding services, policies, or queries.

• Print ARN forms and ensure proper documentation for client records.

• Receive co-payment fees from staff members, their dependents, or other clients as required.

• Handle client concerns with professionalism, ensuring their issues are followed up and resolved to satisfaction.

• Manage reception operations including receiving and dispatching parcels.

• Book and confirm patient appointments, ensuring smooth scheduling.

• Answer incoming calls, direct them to appropriate staff, and manage inquiries.

• Ensure the reception area is well-organized, clean, and professional at all times.

Key Result Areas

• Provide a positive and welcoming experience for all clients.

• Ensure all patients are attended to promptly and efficiently upon arrival.

• Verify and confirm patient eligibility for outpatient services.

• Maintain the smooth running of the reception area including equipment, cleanliness, and service provision.

Qualifications, Skills, and Experience

• A Degree or Diploma in Business-related fields, Social Sciences, or a relevant discipline.

• Strong communication, interpersonal, and presentation skills.

• Demonstrated maturity in areas of integrity, credibility, and trust.

• Excellent customer service skills with the ability to handle diverse clients.

• Good organizational skills and the ability to multitask under pressure.

• Computer literacy and familiarity with administrative systems.

Why Work with AAR Healthcare Uganda?

• Reputable brand: Join one of the leading healthcare providers in Uganda.

• Career growth: Opportunity to work in a dynamic environment that encourages professional development.

• Customer service impact: Play a key role in creating positive experiences for patients and clients.

• Team culture: Be part of a professional and supportive team.

This role is particularly suitable for candidates who enjoy working in fast-paced environments, have a passion for healthcare service delivery, and want to advance their careers in administration.

How to Apply

All suitably qualified and interested candidates are encouraged to submit their CV and application letter to the Human Resource Department at AAR Healthcare Uganda.

Application Email / Portal: [Insert official AAR Healthcare Uganda application email or link here]