Call Center Agents (Collections) Job Opportunity at Mogo Uganda

Location: Kampala, Uganda
Category: Marketing and Sales
Job Type: Full-time
Industry: Debt Collection – Boda
Company: Mogo Uganda

Posted: 3 hours ago

Job Overview

Mogo Uganda is hiring dynamic Call Center Agents (Collections) to join our high-performing debt collection team. If you are passionate about customer service, possess excellent communication skills, and have a talent for negotiation, this could be the right job for you.

Department

Debt Collection - Boda

Reporting To

Call Center Team Leader

Key Responsibilities

• Make outbound and receive inbound calls to customers with overdue accounts.
• Remind customers courteously about outstanding payments and due dates.
• Accurately update customer records, call logs, and payment arrangements in the system.
• Engage in phone-based sales activities to collect payments and resolve tracker-related issues.
• Meet daily and monthly call/contact and collection targets.
• Ensure compliance with company policies, data privacy laws, and regulatory standards.
• Deliver professional, empathetic, and solution-oriented customer service.
• Escalate problematic accounts or unresolved customer concerns to supervisors.
• Maintain a positive tone even during challenging customer interactions.

Qualifications and Skills

• Bachelor’s degree in any field from a recognized university.
• Minimum 1 year of experience in call centers, customer service, or collections preferred.
• Proficient in computer applications and CRM systems.
• Fluent in at least one or more of the following languages: Luganda, Runyakitara, Swahili, or Luo.
• Excellent communication and negotiation skills.
• Ability to work under pressure and manage conflict professionally.
• Empathetic, patient, and customer-centered mindset.

How to Apply

To apply for this opportunity, send your CV and cover letter to [email protected].

Deadline: Applications are accepted on a rolling basis. Apply early for consideration.

Why Join Mogo Uganda?

At Mogo Uganda, we foster a culture of excellence, integrity, and innovation. Join a team that values professional growth, performance-based rewards, and meaningful customer impact.

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