Admin & Collections Officer Job at Pezesha - Jobs in Uganda

Admin & Collections Officer

Location: Kampala

Category: Administration

Job Type: Full-time

Company: Pezesha

Job Description

Pezesha is looking for a highly motivated Admin & Collections Officer to join our fast-growing team in Uganda. This is a great opportunity for an individual eager to contribute to meaningful work in the fintech industry. You will support both administrative operations and customer collections in a dynamic, fast-paced environment.

Reporting to: Country Lead – Uganda

Contract Duration: 3 Months (Renewable based on performance)

Key Responsibilities

1. Administrative Support

• Schedule meetings, manage filing, and maintain organized digital and physical records
• Coordinate logistics for meetings and events
• Handle procurement and monitor office supplies
• Maintain and update contact lists, customer records, and internal systems
• Support Credit Operations Lead with on-the-ground operational tasks

2. Collections Support

• Contact customers via phone or SMS to follow up on loan repayments
• Escalate high-risk accounts and recommend follow-up strategies
• Maintain accurate customer communication logs
• Update repayment reports and monitor daily collections
• Work with tech and credit teams to resolve account issues
• Oversee relationships with external debt collectors, including onboarding and performance tracking

3. Adhoc Tasks

• Support other administrative and operational functions as assigned

Qualifications & Skills

• Diploma or Bachelor’s degree in Business Administration, Finance, or a related field
• Fluent in English and Luganda (both written and spoken)
• Strong organizational and time management skills
• Basic skills in Microsoft Office, Excel, and Google Sheets
• Proactive, accountable, and solution-driven personality
• Previous experience in administrative or customer-facing roles is an added advantage

What You’ll Gain

• Hands-on experience with a leading African fintech company
• Exposure to real-world credit operations and financial inclusion programs
• Mentorship and learning opportunities from fintech professionals
• A chance to contribute to Uganda’s financial empowerment and MSME growth

How to Apply

To apply, send your CV and a brief cover letter to [email protected] with the subject line: Admin & Collections Officer – Uganda.

Note: Applications will be reviewed on a rolling basis. Apply early for best consideration.

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