IT Support Officer – Watoto ChildCare Ministries

Location: Bbira Children’s Village, Uganda
Job Type: Full-Time
Industry: Information Technology (IT)
Reporting To: Systems Administrator
Application Deadline: 25th July 2025

Are you passionate about ICT systems and user support? Do you want to contribute your skills to a mission-driven organization transforming communities across Uganda?

Watoto ChildCare Ministries is looking for a dedicated IT Support Officer to join our ICT team. The successful candidate will support the maintenance, management, and improvement of ICT systems, ensuring smooth operations across our campuses and ministry offices.

This is a full-time role, ideal for professionals seeking impactful IT jobs in Uganda within a Christian-centered, community-focused organization.

About Watoto ChildCare Ministries

Watoto ChildCare Ministries is an outreach of Watoto Church, founded with the mission of rescuing vulnerable women and children, restoring their dignity, and raising leaders who will transform their communities. With multiple Celebration Centres (Campuses) and a range of outreach programs—such as education, childcare, healthcare, and community development—Watoto has become a cornerstone of hope across Uganda.

Our ICT systems are crucial in enabling these life-changing programs. We are seeking a skilled professional to strengthen our technical support and systems reliability.

Key Responsibilities

As the IT Support Officer, you will play a vital role in enhancing system functionality and providing front-line support to all users across the ministry. Responsibilities include:

• Develop and implement standardized ICT procedures and documentation.

• Assist in designing and implementing innovative, cutting-edge ICT solutions based on current industry trends.

• Monitor and enforce compliance with internal ICT policies and procedures.

• Conduct regular maintenance of the ICT infrastructure, including networks, servers, and end-user devices.

• Implement ICT operational plans, manage ICT inventory, and oversee asset tracking and control.

• Ensure users have timely and seamless access to systems and applications.

• Troubleshoot and resolve system and network issues efficiently.

• Provide first-line technical support and document all incidents through proper ticketing systems.

• Collaborate with stakeholders to review systems and applications, identify improvement opportunities, and suggest upgrades.

• Supervise and evaluate the performance of third-party IT service providers to ensure adherence to service-level agreements.

• Manage and coordinate ICT training programs to enhance user skills, application knowledge, and digital literacy.

• Prepare periodic technical reports and updates for the Systems Administrator and ICT leadership.

Qualifications, Skills & Experience

To qualify for this exciting opportunity, you should have the following:

• A Bachelor’s degree in Information Technology, Computer Science, or a related discipline.

• At least 2 years of relevant work experience in a reputable organization.

• Industry certifications such as Cisco (CCNA), Microsoft (MCP, MCSA, or similar), or Oracle are mandatory.

• Experience with Microsoft Dynamics is a significant added advantage.

• Excellent communication, interpersonal, and customer service skills.

• Strong organizational and time-management skills.

• Self-motivated, results-oriented, and able to work under minimal supervision.

• A strong sense of integrity, discipline, and alignment with the Christian values and mission of Watoto Ministries.

Why Join Watoto ChildCare Ministries?

• Be part of a purpose-driven organization focused on transforming lives across Uganda.

• Work in a supportive and spiritually grounded team environment.

• Access continuous learning and career development opportunities.

• Make a real difference using your IT skills for ministry and community impact.

• Competitive and fair remuneration for the role.

How to Apply

If you are passionate about using your IT expertise to serve and support a greater mission, we invite you to apply:

Email your application including:

• A cover letter (1 page)

• Your updated CV (PDF format)

Send it to [insert appropriate email or application portal if available] with the subject line:
IT Support Officer Application – [Your Full Name]

Deadline for Submission: Friday, 25th July 2025, at 5:00 PM EAT
⚠️ Only successful applicants will be contacted.

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