Manager – Personal Assistant Relationship-Jobs in Uganda

Manager – Personal Assistant Relationship

Full-Time | Location: Kampala, Uganda
Deadline: 5th July 2025

NCBA Bank is seeking a goal-oriented and customer-focused Manager – Personal Assistant Relationship to drive business growth in the Personal Banking segment. This role involves providing superior relationship management, expanding the customer base, cross-selling financial products, and ensuring compliance with banking policies—all while delivering an exceptional client experience.

Key Responsibilities:

Portfolio Growth & Relationship Management

• Grow and manage a portfolio of Personal Banking clients to achieve set targets in deposits, loans, and profitability.

• Prospect, recruit, and retain new customers while enhancing existing relationships.

• Cross-sell a broad range of bank products including loans, asset finance, bancassurance, digital banking, and more.

• Conduct daily Relationship Management (RM) calls to current and potential clients.

Customer Experience & Service Delivery

• Deliver exceptional customer service by ensuring prompt responses to queries and meeting turnaround time (TAT) standards for account opening and loan processing.

• Monitor and improve customer satisfaction while handling complaints and issues effectively.

• Train branch staff periodically on bank products and customer service excellence.

Risk Management & Compliance

• Ensure KYC, AML, and other regulatory requirements are strictly followed.

• Conduct annual reviews two months before expiry and ensure the timely closure of flagged issues.

• Manage dormant, inactive, and overdrawn accounts while maintaining a clean loan book (NPLs).

Operational & Performance Oversight

• Monitor market trends to recommend improvements in products and services.

• Prepare and maintain client portfolio performance reports and ensure acceptable audit ratings.

• Support the Branch Manager in sales planning, team building, and performance evaluations.

Team Development & Leadership

• Promote teamwork, coach staff, and provide feedback to improve performance.

• Proactively manage personal development by meeting annual learning hour targets.

Qualifications & Experience:

Academic Requirements:

• Bachelor’s Degree in a business-related field (required)

• Professional certification such as CPA, ACCA, or Credit Management is an added advantage.

Professional Skills:

• Strong credit analysis and product knowledge

• Excellent customer relationship and sales skills

• In-depth understanding of bank operations and compliance policies

Experience:

• Minimum of 3–4 years experience in banking with a strong background in sales, customer service, and relationship management.

Key Competencies:

• Sales and negotiation skills

• Excellent communication and interpersonal abilities

• Customer-centric approach with strong problem-solving skills

• Analytical thinking and attention to detail

• Team leadership and performance management

How to Apply:

Apply online via:
CLICK HERE TO APPLY

️ Deadline: 5th July 2025

About NCBA Bank Uganda

NCBA Bank is one of Uganda’s leading financial institutions committed to delivering innovative banking solutions, personalized customer service, and growth-focused partnerships across personal, business, and corporate banking sectors.