NCBA Job Opportunity: Manager – Personal Assistant Relationship

Manager – Personal Assistant Relationship

Deadline: 05/07/2025

Type: Full-time NCBA is seeking a dynamic and results-driven professional to join our team as Manager – Personal Assistant Relationship. The role focuses on growing the Personal Banking portfolio, enhancing customer relationships, and ensuring customer satisfaction through proactive service delivery and cross-selling.

Key Responsibilities

• Grow the Personal Banking portfolio to meet income and performance targets.
• Prospect and onboard new clients by understanding their financial needs.
• Cross-sell bank products such as bancassurance, digital banking, and asset finance.
• Maintain and deepen existing client relationships through regular engagements.
• Review and manage the business portfolio to reactivate dormant accounts.
• Ensure compliance with AML, KYC, and regulatory requirements.
• Use CRM and Credit Quest systems effectively to improve turnaround time (TAT).
• Train and mentor branch staff on products and relationship management.
• Work closely with the Branch Manager to plan and execute sales activities.
• Manage customer queries and ensure satisfactory resolution within service standards.
• Ensure clean audit ratings through continuous compliance and control.
• Monitor and manage non-performing loans (NPLs) to maintain a clean book.

Qualifications and Experience

• Education: Bachelor’s degree in a business-related field. CPA, ACCA, or Credit Management certification is an added advantage.
• Professional Skills: Credit skills, understanding of banking products, and CRM system knowledge.
• Experience: 3–4 years in banking, with a focus on sales, customer service, or relationship management.

Desired Attributes

• Excellent interpersonal and communication skills.
• Results-oriented with strong customer focus.
• Analytical thinker with sound decision-making ability.
• Team player with leadership potential.
• Proactive in learning and professional development.

Application Instructions

Please submit your updated CV and a cover letter by 5th July 2025. Only shortlisted candidates will be contacted.