Credit and Collection Manager – Airtel Uganda Jobs

Credit and Collection Manager (Full-Time)

Company: Airtel Uganda

Location: Uganda

About Airtel Uganda

Airtel Uganda is a leading provider of telecommunications and mobile money services in Uganda. As part of Airtel Africa, a pan-African communications and technology company with operations in 14 countries across Africa, Airtel Uganda is committed to providing innovative, affordable, and customer-centric telecom solutions. The company offers a range of voice, data, and digital financial services to millions of customers nationwide. With a strong focus on digital inclusion, Airtel Uganda continues to invest in infrastructure, expand its 4G network, and support community development initiatives in health, education, and entrepreneurship.

Key Duties and Responsibilities

• Engage customers via email, calls, and physical visits to collect due and overdue payments while building strong business relationships.
• Proactively manage account portfolios to ensure zero bad debt through smart interventions such as advance billing and timely follow-ups.
• Reduce dunned accounts by engaging customers to explain and streamline the dunning process.
• Ensure timely reconciliation of customer accounts and maintain accurate account statuses.
• Issue formal demand notices for overdue balances to customers as necessary.
• Escalate non-paying accounts to the Team Leader and Sales personnel when required.
• Monitor payment behavior of new clients and report any irregularities to management.
• Coordinate the sharing of invoices and statements with assigned customers via email or in-person delivery.
• Ensure all allocated accounts are invoiced correctly and on time, including monthly invoice sampling.
• Investigate and resolve queries or disputes swiftly, seeking credit note approvals where applicable.
• Implement corrective actions including the issuance of debit/credit notes and rebates.
• Collaborate with your line manager on customer write-offs and ensure documentation is shared appropriately.
• Use analytical insights to guide decision-making and improve collection strategies.
• Submit regular bill sampling and performance reports as required.

Qualifications, Skills, and Experience

• Bachelor’s degree in Business Management or related field.
• 2–4 years of experience in credit control or receivables management.
• Telecom industry experience is an added advantage.
• Experience working in emerging or developing markets is preferred.
• Strong interpersonal, negotiation, and customer engagement skills.
• Excellent communication skills, both written and verbal.
• Goal-oriented with high personal standards and integrity.
• Business-aware with strong ethical standards and a hands-on approach.
• Confident, polite, and able to build and maintain professional relationships over the phone and in person.
• Comfortable working in a performance-driven environment.
• Culturally aware and adaptable in diverse working environments.

How to Apply

Interested candidates should submit their applications online at the link below:

Apply Here – Airtel Careers Portal

Join Airtel Uganda and be part of a high-performance team driving financial excellence and customer satisfaction across the telecom sector.