Passenger Check-In Agent – Uganda Airlines Jobs | Uganda Jobs Network

[year] Uganda Airlines Jobs - Passenger Check-In Agent

Location: Kampala Category: Administration Employment Type: Full-time Industry: Aviation / Airline Services

About Uganda Airlines

Uganda Airlines Jobs: Uganda Airlines, the national carrier of Uganda, is committed to providing exceptional service and ensuring a seamless travel experience. We are looking for dynamic and customer-oriented individuals to join our team as Passenger Check-In Agents.

Position Summary

As a Passenger Check-In Agent, you will be the frontline representative of Uganda Airlines at the airport. Your role is to ensure smooth, safe, and efficient passenger check-in, baggage handling, and boarding procedures while delivering outstanding customer service. Reporting To: Passenger Check-In Supervisor Department: Ground Operations

Key Responsibilities

• Ensure a safe and secure working environment in line with airport and airline regulations.
• Check in passengers at ticket counters and boarding gates, issuing boarding passes efficiently.
• Tag and process passenger baggage to the correct destination.
• Coordinate with ramp and baggage handling teams to ensure all luggage is correctly loaded.
• Handle customer complaints related to baggage, ticketing, flight delays, and cancellations.
• Make public announcements regarding flight boarding, delays, and other important information.
• Answer customer inquiries related to flight schedules, fares, availability, and airline policies.
• Liaise with the flight crew and use ground-to-air radio for operational coordination.
• Coordinate with airport service providers such as fueling, catering, and maintenance teams.
• Dispatch accurate departure and arrival flight movement messages in real-time.

Minimum Qualifications

• A university degree or Higher Diploma in a relevant field.
• 1–2 years of experience in passenger services or airport operations with a reputable airline or ground handling company.
• Solid understanding of airport operations, airline procedures, and passenger services.
• Familiarity with aviation regulations and safety procedures.

Key Competencies

• Excellent communication and interpersonal skills.
• Customer-focused with a hospitable attitude.
• Detail-oriented with strong organizational skills.
• Strong problem-solving and decision-making abilities.
• Confident, proactive, and able to work under pressure.
• Ability to write clear and professional reports.
• Tech-savvy and adaptable to fast-paced environments.

Why Join Uganda Airlines?

• Be part of Uganda’s national airline with a strong focus on customer service and operational excellence.
• Work in a dynamic, multicultural team in the aviation industry.
• Opportunities for growth and skill development in a rapidly expanding airline.

Uganda Airlines is an equal opportunity employer. Qualified female candidates are encouraged to apply. Apply Now For more job listings in Uganda, visit www.ugandajobsnetwork.com