STANDARD CHARTERED BANK
Job Summary
Lending Operations Officer offers guidance on Pre- screening and processing of all Personal Loans, Corporate Guarantees, Mortgages, and Unsecured Overdraft applications, and loan administration.
Key Responsibilities
- Receive, pre-screen and process Retail Clients secured loan facility applications.
- Ensure de-dupe process is done for all Mortgage applications and Cash covered overdrafts.
- Conduct verification checks (CDD) on applications against required supporting documents and Credit analysis.
- Process all Mortgage applications into the Loan Origination System (Marcis) with utmost data integrity and accuracy, providing independent Risk and Controls management of loan application processing.
- Carry out credit reference bureau (CRB) querying for all Mortgages, Overdraft renewals and ensure Credit Reference Bureau (CRB) report is attached.
- Processing of refunds and reschedules on accounts as instructed. Assist in the resolution of customer complaints and queries.
- Do quality assurance on all Loan applications received and advice the business on any issues identified.
- Follow up with the Relationship Manager (RM’s) to close the issues identified.
- Issue Valuation instructions on approval by the credit team to the customer’s chosen valuation company as per banks approved valuers and ensure to follow up the delivery of the valuation reports within the Service Level Agreement (SLA).
- Regularly forward mortgage status report for mortgages disbursed before perfection, with updated information to the concerned parties and advise the RM’s of any issues arising from the lawyers regarding security perfection of outstanding jobs.
- Follow up with the lawyers and ensure closure of the outstanding jobs.
- Follow up on outstanding revaluations and pending valuations. Refer to the valuation trackers for Retail Banking and Business Banking.
- Ensure that the outstanding insurance policies august are renewed and updated in the system. Follow up with the approval to over draw customers accounts without funds on the account.
- Review the daily expired insurance report, follow up for renewal from the different service providers and ensure payments are made for the same for August policies.
- Regularly updating the permanent out and Temporary out jotters as and when transactions are done. Follow up with the temporary release documents and ensure they are returned within 7 days. Refer to the temp out tracker for the list of released files.
- Ensure that received files / documents are lodged in Marcis and
Skills And Experience
- Lodgment letters / certificates printed and filed.
- Ensure that all released documents / files temp out and perm out are withdrawn from Marcis and withdrawal letters / certificates printed and filed.
- Ensure adequate recovery of legal fees & stamp duties outstanding, valuation fees outstanding and insurance premiums dues.
- Always Follow up with legal for releases forwarded for signing.
- Submit and follow up with Credit Initiation team for files forwarded to them for review.
- Follow up with the Relationship Managers (RM’s) to close issues on the file in the pipeline.
- Jobs in the pipeline; Endeavour to follow up with Relationship Managers (RM’s) for outstanding jobs in the pipeline, for quick closure of issues:
- Provide feedback to customers, salespeople and relationship managers as per established policy Turn Around Time (TAT) 24 hours.
- Reviewing and amending returned/declined Personal Interest Loan (PIL) applications as soon as fixed.
- Resubmit loans.
- Perform customer call backs.
- Handle customer complaints/queries referred to me.
- Any other work as may be advised by manager.
Processes
- Group Client Due Diligence Standards
- Group Client Due Diligence Standards Country Addendum – Uganda
- Static Data Management
- Dormancy and Unclaimed management
- Mandated exit process
- Group Process Note on Hard Holds
- OneBankv5
- Politically Exposed Person (PEP) Standards Guidance Document
- Group Politically Exposed Person (PEP) Standards Guidance Document
- Anti Money Laundering (AML) Policy, among others
Qualifications
Risk Management
- Clear end-to-end ownership of processes and risks
- Ensure Timely risk anticipation and escalation to the Line Management
- Continuous learning from losses, near misses and external events
- Standardization and simplification of work
- Ensure good conduct is maintained.
Governance
- Follow all the monitoring controls within the unit to meet regulatory and internal requirements
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
- Wealth & Retail Banking (WRB) Head in country
- Heads of WRB business units
- Wealth & Retail Banking Cheif Operating Officer (WRB COO) and Head Onboarding
External
- Auditors
- Regulators and other government departments/officials
- Clients/Customers
Other Responsibilities
- Deliver on strategic goals of the bank.
- Respond to any other queries.
- Learn all desks in the unit.
- Proper Leave Management
- As may be delegated by Line Manager (LM)
Qualifications
- University Degree
- Good analytical, interpersonal & Computer appreciation and application skills
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.
Together We:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
