Website S&S Enterprises Ltd
S&S Enterprises Ltd is hiring a Salon Manager to lead our upscale salon
operations. This is an exciting opportunity for a seasoned professional to drive excellence in service delivery, team leadership, and business growth in a vibrant,
customer-centric environment.
Key Responsibilities
Daily Operations: Oversee the day-to-day functioning of the salon, including opening and closing procedures, scheduling, and resource allocation.
Operational Leadership: Oversee day-to-day salon operations ensuring high standards of service, efficiency, and cleanliness.
Compliance: Ensure adherence to all company policies, local regulations, and industry standards.
Team Management: Recruit, train, and manage a diverse team of hairdressers, beauticians, and support staff; conduct performance reviews and foster a culture of
continuous improvement.
Customer Service: Ensure exceptional customer experiences by maintaining a welcoming atmosphere, addressing client concerns promptly, and implementing
innovative service enhancements.
Financial Oversight: Manage budgeting, scheduling, and cost control; monitor sales, retail product performance, and profitability metrics to meet financial targets.
Quality Control: Uphold and enforce strict hygiene, safety, and grooming standards; oversee maintenance of salon equipment and supplies.
Marketing & Growth: Collaborate with the marketing team to develop promotional strategies and loyalty programs; analyze market trends to introduce new services and
products.
Daily Operations: Oversee the day-to-day functioning of the salon, including opening and closing procedures, scheduling, and resource allocation.
- Service Quality: Ensure that all salon services (hair, beauty, skincare, and related treatments) meet the highest quality standards. Monitor and maintain service consistency through regular quality checks.
- Inventory Management: Manage the ordering, receipt, and storage of salon supplies, including cosmetics, tools, and consumables. Collaborate with procurement to optimize stock levels.
- Facility Management: Ensure the salon is clean, well-maintained, and in compliance with health, safety, and hygiene regulations.
Qualifications
Educational Background:
o A minimum of a high school diploma or equivalent is required; a degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
Certifications:
o Relevant certifications in management, cosmetology, or customer service are advantageous.
Skills & Competencies
Leadership:
o Strong leadership and team management skills, with the ability to motivate and develop staff.
Communication:
o Excellent verbal and written communication skills, essential for staff coordination, customer interactions, and reporting.
Organizational Skills:
o Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively.
Technological Proficiency:
o Familiarity with salon management software, point-of-sale systems, and digital scheduling tools.
Financial Acumen:
o Ability to manage budgets, control costs, and analyze financial performance.
Customer Service Orientation:
o A strong commitment to delivering outstanding customer service and creating a positive client experience.
Problem-Solving:
o Proactive and creative in identifying operational challenges and implementing effective solutions.
Key Attributes
Professionalism:
o Consistently demonstrates a high level of professionalism, integrity, and ethical behavior.
Adaptability:
o Flexible and responsive to changing customer needs, market trends, and
operational challenges.
Innovation:
o Open to new ideas and continuously seeks ways to improve service quality and operational efficiency.
Customer-Centric:
o Focused on enhancing the customer experience and maintaining high satisfaction levels.
Team-Oriented:
o A collaborative leader who values teamwork and fosters a supportive work environment.
Reporting Structure
The Salon Manager reports directly to the General Manager at S&S Enterprises Ltd. They will work closely with the marketing, procurement, and finance departments to ensure that the salon’s operations align with the overall strategic goals of the enterprise.
Working Conditions
Work Environment:
o The role is based in a high-traffic salon that requires long hours on your feet and frequent interaction with customers and staff.
Schedule:
o Work hours may include evenings, weekends, and public holidays, particularly during peak periods.
Physical Demands:
o The position may involve some physical tasks, such as setting up displays and handling supplies.
Application Process
Interested candidates are invited to submit their CV and a cover letter outlining their relevant experience and vision for the role to info@sandsenterprisesug.com or ssrecruitment256@gmail.com
Please include “Salon Manager Application – [Your Name]” in the subject line.
